Experience

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  Ronnoco Sales Limited

  • Kitchener, Ontario, Canada

  • Inside Sales Representative

    • Jan 2024 - Present
    • Kitchener, Ontario, Canada

    - Process purchase orders and email customer confirmations with expected delivery dates- Create quotes for customers and help suggest products that will work for their applications- Issue purchase orders to suppliers to ensure inventory is well managed and customers receive products in a timely manner- Provide customer service to customer base to ensure all needs are met

• 

  AIM Redistribution

  • Cambridge, Ontario, Canada

  • Sales Territory Manager

    • Apr 2023 - Aug 2023
    • Cambridge, Ontario, Canada

    - Manage accounts within my territory -Prospecting and following up on leads to grow customer base- Entering orders and quoting customers and prospective customers-Handling walk in customers to ensure all their needs are met-Updating the sales pipeline on Zoho to keep track of all opportunities

• 

  Terrafix® Geosynthetics Inc.

  • Cambridge, Ontario, Canada

  • Customer Service Representative

    • Apr 2021 - Nov 2022
    • Cambridge, Ontario, Canada

    -Process purchase orders, facilitate returns and initiate inter-company transfers using internal CRM software-Manage customer inquires received via phone, email and Facebook Messenger, and answer any questions regarding company website- Coordinate with Account Managers and other branch to ensure customer requests are handled in a timely manner- Produce quotes for customers and occasionally suggest alternative products that can meet or exceed customer requirements- Act as primary point of contact for House Accounts which have not been assigned to an Account Manager, as well as bring in new accounts when possible

• 

  Triumph Tool Ltd.

  • Guelph, Ontario, Canada

  • Inside Sales

    • Sep 2020 - Apr 2021
    • Guelph, Ontario, Canada

    -Process purchase orders using Prophet 21 and email customer confirmations with expected delivery dates-Support outside sales team with customer inquiries and provide quotes based on pricing schedule-Download daily reports and restock tooling dispensing machines based on customer consumption -Track daily direct shipments and support finance department by providing corresponding tracking numbers-Initiate return merchandise authorization process and find alternative products to meet the customers’ requirements

• 

  Bar-Tech Enterprises

  • Guelph, Ontario, Canada

  • Inside Sales

    • Nov 2018 - Sep 2020
    • Guelph, Ontario, Canada

    -Order entry and purchase orders using Sage 300-Follow up with vendors about daily purchase orders to ensure orders are on track for timely delivery-Produce quotes for sales representatives, and repeat customers, given a specified profit margin -Assist sales reps with customer inquiries to ensure customer needs are met in an appropriate time frame-Liaise with customers, negotiating sales, and suggesting alternative products when customers are working on time sensitive projects-Responsible for some purchasing on a daily basis to ensure products come in to meet customer demands

• 

  Versocet Solutions Inc.

  • Cambridge, Ontario, Canada

  • Cell Phone Repair Technician

    • Jan 2018 - Nov 2018
    • Cambridge, Ontario, Canada

    - Repaired cell phones that had various defects- Operated in a 5s environment to ensure work station was organized and efficient- Trained and assisted new hires - Scanned phones into computer system once repairs were completed

• 

  H&E Plating Canada Ltd.

  • Scarborough, Ontario, Canada

  • General Laborer

    • May 2016 - Apr 2017
    • Scarborough, Ontario, Canada

    - Transferred parts from coating station to the dryer- Operated dryer to ensure parts were dry and ready to package- Packaged finished steel parts into appropriate containers- Prepared skids for delivery to customers- Assisted coworkers when required