Experience

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  CapitalTristate

  • Baltimore, Maryland Area

  • Lighting Auditor

    • Dec 2017 - Present
    • Baltimore, Maryland Area
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  Capital Tristate

  • United States
  • Wholesale
  • 400 - 500 Employee

  • Commercial Projects Manager

    • Oct 2015 - Nov 2017

  • Inventory Control

    • Jun 2014 - Oct 2015

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  Office Depot

  • United States
  • Retail Office Equipment
  • 700 & Above Employee

  • OCS Manager

    • Jun 2007 - Mar 2014

    Managed between two- 12 field technicians and customer service representatives coordinating and supervising the installation and repair of coffee brewing equipment. Ensured the highest quality of customer experience and satisfaction by scheduling suitable install/repair dates, ordering equipment and supplies, managing accounts, and establishing and building customer relationships through one on one interaction. Responsible for bi- annual training of sales representatives in proper execution of purchase orders, processing service requests, and models and requirements of the various coffee units. Developed or improved corporate processes and guidelines for the coffee service department such as establishing a Standard Operating Procedure for the acquisition of coffee units from an outside vendor. Represented the company at various trade conventions, at the customer’s request, by demonstrating break-room solutions and assisting in the on- boarding of new clientele.

  • Module Putaway Supervisor

    • Jan 2007 - May 2007

    Managed a team of 13 people on average in the stocking of newly received product. Led a weekly staff meeting to review safety procedures and a daily meeting to review target metrics. Responsible for verifying staff compliance with corporate policies and safety protocols. Provided management weekly reports on staff efficiency, issues encountered, and potential areas of improvement.

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  Allied Office Products

  • 3rd Shift Supervisor

    • 2005 - 2006

    Supervised a crew of five employees responsible for the acceptance and staging of product for delivery. Inspected incoming supplies, ensured level of quality and verified content as listed on invoice. Entered exceptions into the order management system so as to reflect a back- order on the custom...

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  Allied Office Products

  • Coffee Service Manager

    • 2001 - 2004

    Organized deliveries and service calls for four delivery drivers and directed daily workflow of three in- house service technicians. Maintained customer satisfaction by personally handling overflow deliveries. Accepted and stocked incoming deliveries to the warehouse. Monitored and updated deliv...

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  Gold Cup Coffee Service

  • Assisstant Manager Coffee Service

    • 1999 - 2000

    Provided in- house repair and refurbishing of coffee equipment. Assisted drivers with preparation of daily deliveries by executing an inventory check. Performed a weekly audit of each delivery vans inventory to validate quantities of product delivered and product on hand. Analyzed levels of wareh...

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  Gold Cup Coffee Service

  • Coffee Service Delivery/Technician

    • 1993 - 1998

    Projected customers consumption of merchandise and stocked vehicle accordingly on a daily basis. Inventoried customers on hand product, analyzed average usage to determine par level and maintained stock based on par. Completed on- site repair of coffee related equipment and preventive maintenance.