Topline | Brian Burns

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Brian Burns

Field Service Engineer at NICE Systems

Intro Book

Seasoned IT professional with expertise in Information Technology and Networking.

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Location

Lynn, Massachusetts, United States, US

Skills

Information Technology
Linux
Cisco Technologies
Data Center
Voip
Windows
Nice
Networking
Shell Scripting
Troubleshooting
Telecommunications
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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$120.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Brian has 20+ years of experience in IT, which is a significant amount. His skills are in high demand, especially in Networking and Information Technology. He has worked with top companies, which adds to his credibility. However, his role is more support-oriented, which typically commands lower rates than engineering or development roles. Considering his experience, skills, and location (Lynn, MA), I estimate his hourly rate to be around $120. This is lower than average for an IT professional with his experience, but higher than average for a support-oriented role. Some IT professionals with similar experience and skills in the Boston area might charge $150-$200 per hour, but Brian’s role and location bring his rate down to $120.

Bio

Generated by

Topline AI

Brian Burns is a seasoned IT professional with 20+ years of experience in various roles, including Field Service Engineer, Senior Technical Support Engineer, and Technical Assistant V. He has expertise in Information Technology, Linux, Cisco Technologies, Data Center, Voip, Windows, and Networking. Brian has worked with top companies like NICE Systems, Lyrix, Inc., and MIT Lincoln Laboratory, providing support and solutions for complex IT issues. Brian holds an MBA from UMass Boston and a BS from Rutgers University, and has certifications in Being an Effective Team Member and Building Relationships While Working from Home.

Credentials

Being an Effective Team Member

LinkedIn

Feb, 2023
- Apr, 2026
Building Relationships While Working from Home

LinkedIn

Oct, 2020
- Apr, 2026

Experience

NICE Systems
- Field Service Engineer
  - Oct 2009 - Present
  Working in support of State of Massachusetts 911 recording contract. Also supporting customers from all over North America. Solving problems daily ranging from simple telephony connectivity issues to complete Windows server system rebuilds.
Lyrix, Inc
- Senior Technical Support Engineer
  - 1999 - 2009
  Provide pre and post sales support for Lyrix productsHandle tier II and tier III trouble escalations Interact with software development team to resolve issues and recommend improvements
MIT Lincoln Laboratory
- Technical Assistant V
  - 1993 - 1999
  Analyze meteorological radar dataMonitor ITWS prototype systemSystem administration for large Sun Microsystems network

Education

1998 - 2002

UMass Boston
MBA, Information Technology

1998 - 2002
1991 - 1995

Rutgers University
BS, Earth and Atmospheric Sciences

1991 - 1995

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Networking”

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Brian Burns

Refer a Friend to Get
100 Credits For FREE

$120.0

Hourly Rate