Experience

• 

  Corrigo

  • United States
  • Software Development
  • 1 - 100 Employee

  • Manager of Implementation Services

    • Jun 2008 - Present

    • Established standard implementation processes, improving product delivery times and standardized project tracking documentation.• Created sales support documentation and established processes for interaction with other departments.• Responsible for hiring and training of Implementation Managers. Providing direction and monitoring of new hires to ensure quality and timely implementations. • Deliver weekly reports to senior management, summarizing weekly deployment progress and resource utilization • Lead initiative to identified opportunity for increasing revenue with existing customers through evaluation of customers growing business and new product functionary.• Act as primary point of escalation for customers expressing concerns with their deployments.• Continue to provide Project Management for new customers, focused on the deployment of larger customers within government and facilities management.• Provide ongoing Account Management for larger customers, focused on long term customer relationships and identifying new business opportunities with existing customers.

  • Sr. Implementation Consultant

    • Feb 2005 - Jun 2008

    • Provided Project Management for implementations, gathering business and system requirements needed for the successful deployment of custom configurations of the Corrigo software.• Worked with the customer to identify best processes for their business needs, process changes required through implementation, validation and testing of Corrigo solution, training, and continued post implementation support.• Successfully implemented over 40 customers simultaneously. • Provided Account management to larger customers requiring ongoing post implantation support.• Responsible for the accuracy and creation of weekly project status reports.• Lead weekly Deployment Team meetings focused on improving internal communication with other departments and within the implementation group.

• 

  ACS, INC

  • Sr. Business Analyst

    • Jan 2004 - Feb 2005

    • Worked with client Business System Analyst to identify system requirements, update use cases, implementing system enhancements to online enrollment subsystem, resulting in improved navigation that resulted in increased productivity.• Worked with third party vendors and account leadership to successfully implement a new Behavioral Heath Card subsystem.• Lead team of Business Analyst and developers in supporting the Connecticut Enrollment system by, supported new development and system enhancements, gathering requirements, modifying use cases, creating test plans, performing system test, and maintaining test database environments.

• 

  EDS

  • Vancouver, Washington

  • System Engineer

    • 1999 - 2004
    • Vancouver, Washington

    • Project lead for Vermont’s Medicaid claims process modification project. Lead the effort to modify claims processing, including edits, audits, pricing, and other claim processing subsystems. Responsible for defining project scope, testing requirements, and implantation of changes into production.• Lead team that successfully implemented changes to the Rhoda Island’s Medicaid claims processing system, responsible for the coordination of claims engine pre-system testing, created technical design documentation, creating of test plans, change control documentation.• Contributed to the State of Kentucky proposal with analysis and documentation summaries. Was responsible for responding to the claim engine and enhanced editing requirement in the Kentucky Request for Proposal (RFP)