Topline | Brett Sarrow

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Brett Sarrow

Executive Casino Host at The Lodge Casino

Intro Book

Hospitality expert with 11+ years of experience in customer experience and player development.

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Location

Black Hawk, Colorado, United States, US

Skills

Customer Experience
Call Centers
Customer Loyalty And Retention
Interpersonal Skills
Problem Solving
Customer Focus
Player Development
Hospitality Management
Professional Phone Skills
Customer Satisfaction
Relationship Building
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$45.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Brett has over 11 years of experience in the hospitality industry, which is a long time. He has held various roles, including Executive Casino Host and Guest Services/Call Center Representative. His education in Industrial and Organizational Psychology adds to his skills. However, his role is in hospitality, not a high-level corporate position. According to national averages, entry-level hospitality professionals can start around $25-$35 per hour. As Brett has more experience, he could potentially charge higher rates, but it’s still a relatively low-paying industry. Considering his skills and experience, I estimate his hourly rate to be around $45, which is on the higher end for an entry-level hospitality professional.

Bio

Generated by

Topline AI

Brett Sarrow is a seasoned hospitality professional with expertise in customer experience, call centers, and player development. He has over 11 years of experience in the industry, including roles as Executive Casino Host and Guest Services/Call Center Representative. Brett holds a Master of Arts degree in Industrial and Organizational Psychology and a Bachelor of Science degree in Business Administration and Management, General.

Credentials

GuestPath Training

Delaware North
SERVE Training

Delaware North

Experience

The Lodge Casino
- Black Hawk, Colorado, United States
- Executive Casino Host
  - Feb 2023 - Present
  - Black Hawk, Colorado, United States
Fingerlakes Gaming and Racetrack - A Delaware North Company
- Farmington, NY
- Guest Services/Call Center Representative
  - Nov 2018 - Apr 2023
  - Farmington, NY
Hamburg Gaming
- Hamburg, NY
- Ambassador Host
  - Jan 2018 - Nov 2018
  - Hamburg, NY
  • Establish meaningful relationships with high valued guests through in person and phone contact by welcoming them, thanking them for their patronage, and expressing our wish to have them return with the goals of enhancing customer loyalty and maximizing profits.• Recruit New Member sign-ups and promote Club Benefits to all guests.• Write comps as appropriate.• Act as liaison between players and management. This entails obtaining guest feedback regarding their gaming experiences on a continuous basis and report these findings to management.
Fingerlakes Gaming And Racetrack - A Delaware North Company
- Farmington, NY
- Guest Services/Call Center Representative
  - Aug 2014 - Dec 2017
  - Farmington, NY
  • Complete outbound telemarketing calls to invite new, active and inactive players to casino for contests, promotional giveaways and other events.• Maintain and monitor guest accounts, including about 400 to 500 top tier level guests in Casino Marketplace Database. • Coordinate with marketing and other departments in the set up and execution of casino promotions and events.• Enroll guests into player tracking system. • Generate a fun, positive, and upbeat atmosphere for all casino guests.
Verizon Wireless
- Multiple Locations
- Technical/Customer Service Representative
  - 2002 - 2013
  - Multiple Locations
  TECHNICAL SUPPORT COORDINATOR (5/2012 – 7/2013) • Supported wireless product and services by explaining their features and benefits in a clear and concise manner. Utilized various systems and tools to diagnose and resolve technical & billing issues.GOVERNMENT SUPPORT COORDINATOR (9/2008 – 4/2012) • Worked with Federal, State, and Local Government clients. Primary focus was on executing transactions and providing information to Government/Government Related Employees within Contract Compliance. CUSTOMER SERVICE REPRESENTATIVE (8/2002 – 8/2008) • Responsible for account changes, customer retention, and providing product and service information. • Negotiated win-win solutions for both Verizon Wireless and customer by researching and resolving billing disputes (including issuing appropriate credits). .

Education

Fairleigh Dickinson University-College at Florham
Master of Arts (M.A.), Industrial and Organizational Psychology
State University of New York at New Paltz
Bachelor of Science (B.S.), Business Administration and Management, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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Brett Sarrow

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$45.0

Hourly Rate