Okay, let’s tackle this. So Brett Lowie has ITIL certification, which is a well-respected credential in the industry. He also has experience in IT project management and service desk operations. Location is Roxboro, North Carolina, which is a smaller market. IT professionals with ITIL certification and project management experience can charge higher rates, but the location affects the rate. Let’s check averages. IT service management professionals with his certification and experience might average $60–$100 per hour. Considering the location, I’ll estimate around $75 per hour, which is on the lower end of the range.