Bio
Experience
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Chess Mentor
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Chess Mentor
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2003 - Present
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Caregiver
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Feb 2002 - Sep 2012
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Medicare/ Customer Service Rep
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Feb 2004 - Sep 2005
• Educating Beneficiaries (Medicare members) on Medicare coverage in an outbound Call Center environment • Screening members to determine if they are within guidelines for federal and state programs (QMB, SLMB, QI-1)• Referring beneficiaries to other agents (Medicaid, State Health Insurance Progr...
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Benefit Specialist
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Nov 2002 - Jan 2004
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INS / Customer Service Representative
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Jan 2000 - Jun 2002
• Educating Customers on government regulations• Educating Customers on products and services (N-400’s, I-90’s, F 1 and B 2 visa’s) and procedures for acquiring them • Trouble shooting and Problem resolution• Reactively and proactively ordering products (applications: N-400’s, I-90, I-589, and e...
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Customer Service Representative
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Jun 1999 - Apr 2000
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Education
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U.S. Army
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Walbrook Sr. High School
Suggested Services
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Industry Focus. “Education Management”
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