Experience

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  Tata Consultancy Services

  • Cedar Rapids, Iowa Area

  • Manager - Business Systems Analyst

    • Apr 2018 - Present
    • Cedar Rapids, Iowa Area

    • Lead a team of 8-10 Business Systems Analysts and Developers in development of business requirement design document in TPA support of a new customer insurance software platform.• Established and assisted with definition of heritage and external vendor interfaces and integrations and definition ...

• 

  Transamerica

  • Lead Business Systems Analyst

    • Feb 2011 - Apr 2018

    • Lead a team of 6-8 Business Systems Analysts, Quality Assurance Testers and Developers in development of requirements and testing strategies for support of New Business systems.• Lead and coordinated tasks and work with a team of 10-12 offshore developers and QA Analysts with support of third p...

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  AEGON

  • Netherlands
  • Financial Services
  • 700 & Above Employee

  • Assistant Manager - Business Support Services

    • Jan 2005 - Feb 2011

    Managed a team of 7-10 Business Systems Analysts which included maintaining work loads, individual coaching, project management and implementation of enhancements and support requests.

  • Business Systems Analyst

    • Jan 2001 - Jan 2005

    Performed business and systems analyst work from project initiation, business requirement, testing and project implementation as a part of the System Development Life Cycle (SDLC). Assumed the role of Project Manager in many enhancement and support requests. Liason between the Information Technology and Operations areas.

  • Business Unit Representative - Special Projects

    • Sep 1996 - Jan 2001

    Involved in sevaral specialty projects for the Customer Service Administrative Unit on Conversion projects. Represented the business unit on the conversion from LifeComm to CSC's Cyberlife release 97.01. Played the same roll in the Y2K project, the conversion of AEGON's Cyberlife 96.02 to 97.01 and conversion of Academy Life to 97.01.

  • Call Center Representative

    • Feb 1992 - Sep 1996

    Direct contact with internal and external customers, including policyowners and AEGON field force. Maintained a variety of insurance products on the LifeComm administrative system.

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  K's Merchandise

  • Cedar Rapids, Iowa Area

  • Human Resources Assistant

    • Sep 1989 - Feb 1992
    • Cedar Rapids, Iowa Area

    Assisted with the hiring of full time and seasonal employees which included initial interview process and background checks. Supplemented HR Asssitant role by learning and asisting within the various retail areas/departments of the business.