Experience

• 

  Washington State Department of Social and Health Services

  • United States
  • Government Administration
  • 700 & Above Employee

  • Support Enforcement Officer

    • Nov 2015 - Present

  • Financial Services Specialist III

    • May 2012 - Oct 2015

    Duties:While providing quality customer service, this position determines client eligibility for programs and benefits. This position performs the full range of financial responsibilities within the Community Services Division (CSD), Economic Services Administration (ESA). Duties include, but are not limited to: Financial Services Specialist 3Conducts intensive interviews to determine eligibility for financial, child care, medical and/or food assistance benefits; determines eligibility/benefit amounts by calculating income and resources in accordance with Federal and State guidelines and Federal Immigration Law; receives and responds to different types of phone calls including Medical and Child Care applications and reviews, answers all questions regarding case, pending information, and benefit amount; conducts information and Referral requests, general questions, case specific questions, and Change of Circumstance Notifications; answers all questions regarding benefits for Temporary Assistance to Needy Families (TANF), Diversion, Support Services, Medical programs and community services available; refers callers to other resources if needed; responds to reported change of circumstances for Temporary Assistance to Needy Families (TANF), food benefits and medical programs when applicable; conducts case-by-case assessments to determine accurate eligibility for each client and each program; attempts to verify reported changes via phone contact to the appropriate party e.g. landlord, employer, etc.; computes and authorizes correct payments of grants, food benefits, child care and medical programs in accordance with applicable laws and regulations; and completes narration on ALL case actions.

• 

  American Family Insurance

  • Office Manager

    • Jul 2007 - May 2012