Experience

• 

  Arbella Insurance Group

  • United States
  • Insurance
  • 700 & Above Employee

  • Sales & Marketing Coordinator

    • Aug 2019 - Present

  • Marketing Support Coordinator

    • Aug 2015 - Aug 2019

    • Manage the Distractology program and other safe driving and Arbella Insurance Foundation initiatives• Work with Arbella Agent’s, High School personnel, our Public Relations firm, students, and other individuals to coordinate the Distractology visits • Work with public relations partners to ensure that the Distractology program and foundation events are promoted in local news outlets• Work with Corporate Communications to ensure that internal brand and imaging is consistent to Arbella’s company message

  • Customer Service Representative

    • Oct 2013 - Aug 2015

    • Provide exceptional service to customers in all lines of business; build and maintain positive relationships with customers and co-workers• Manage Customer Service’s electronic correspondences, providing problem resolution for agents, insureds, and other business partners • Assist with training and mentoring of new hires; Provide constructive feedback to new hires and Team Managers • Suggest areas of process improvements to increase efficiency and productivity• Remain flexible to adhere to business needs and promote continuous improvements throughout the department

• 

  Norfolk County Sheriff's Office

  • Dedham, MA

  • Intern

    • May 2011 - Sep 2013
    • Dedham, MA

    Civil Process Intern •Maintain office systems to deal with efficient paper flow and computer based information•Analyze and present procedural information both in person and over the phone in a timely manner•Prioritize tasks in terms of importance to comply with court deadlines Youth Leadership Academy Course Manager •Created customized adventure and experiential exercises to effectively teach and equip children aged 10 to 14 years with social interaction, leadership, decision-making, problem solving and goal setting skills to guarantee performance success in school and community•Safely led operations of a high ropes challenge course and supervised 22 interns daily •Presented progress reports and success stories to parents and elected officials weekly

• 

  Remick's

  • Quincy,MA

  • Server

    • Mar 2011 - Dec 2011
    • Quincy,MA

    Provided customer service in a high volume fine dining restaurant

• 

  Fox & Hound

  • Quincy, MA

  • Server/Hostess

    • Nov 2009 - Mar 2011
    • Quincy, MA

    •Balanced the responsibilities of a busy dining room and customer service•Handled phone communications, scheduled reservations and managed payment transactions