Experience

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  Music Academy of the West

  • Santa Barbara, California, United States

  • Facilities Manager

    • Nov 2021 - Present
    • Santa Barbara, California, United States

    Improve and maintain high level of professional appearance of ten acre historical property by performing basic electrical, plumbing, carpentry, painting and general repair. Accurate and professional event set-up, including meetings, corporate and donor events, and performances. Increased efficiency through improved inventory and organization of supplies, tools and parts. Thoughtful staff supervision including prioritizing and assigning tasks, assessing quality, and training.

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  Sprouts Farmers Market

  • Service Manager

    • Jul 2020 - Oct 2021

    Consistently met or exceeded performance and sales metrics through effective coaching and training, thoughtful scheduling, and conflict resolution of 40-45 team members. Elevated customer experience as one of three core managers by improving quality and consistency in all store departments.

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  Road Scholar

  • Ventura, CA/Santa Fe, NM

  • Program Operations Manager/Group Leader Manager

    • Apr 2014 - Jun 2020
    • Ventura, CA/Santa Fe, NM

    Plan and coordinate week long educational based travel programs across Southern California including budgeting and staffing. Oversee transportation, lodging, meals, field trips and onsite staff. Increase efficiency and minimize errors through improving processes such as manuals and checklists, increasing accountability and improving communication.Increase customer satisfaction and loyalty scores through coaching and training 40 tour guides across California and Nevada, including recruiting/hiring, recognition, newsletters, and scheduling for over 300 programs.Conduct successful multi-day training sessions (in-person and via Zoom), including budgeting, vendor contracting, a/v set-up and training content. Maintain positive relationships with numerous vendors and staff; increase savings by incorporating improved purchasing practices; oversee operations team, banquet event orders, and ensure programs stay on budget and vendors are paid in a timely manner.

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  Resource and Opportunity Center

  • Santa Fe, New Mexico, United States

  • Facility Manager/Volunteer

    • Apr 2011 - Jan 2014
    • Santa Fe, New Mexico, United States

    Improved and maintained overall appearance and efficiency of facility providing services to the homeless population through basic carpentry, electrical, plumbing, painting and repair, coordinate for work requiring proper licensing, and oversee renovation projects in conjunction with the city of Santa Fe.Effectively purchased supplies by limiting out of stocks and reducing costs.Recruited volunteers and donors by performing site tours and presentations.Conducted food safety trainings for staff and volunteers to ensure compliance with the FDA and to ensure safety for at risk clientele.Supervised transitional cleaning crew consisting of current and former shelter guests, giving them work history and improved outlook for future employment.

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  La Montanita Food Coop

  • Santa Fe, New Mexico, United States

  • Front End Department Team Leader

    • Oct 2007 - Aug 2010
    • Santa Fe, New Mexico, United States

    Improved staff morale, performance, and turnover through effective hiring, thoughtful scheduling, conflict resolution and coaching of 25-30 team members.Elevated customer experience through extensive training program, improving efficiencies and accurate staffing.

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  Hilltop Community Resources

  • Grand Junction, CO

  • Vocational Instructor/Coordinator

    • Apr 2005 - Sep 2007
    • Grand Junction, CO

    Recruit students for alternative educational experience with the goal of improving confidence and morale for at-risk teens through establishing and operating vocational school program and managing trail building program; assist with experiential outings including mountain biking, cross country skiing and other outdoor activities; assist with corporate and school based team building activities and seminars.Green team coordinator for 13 campuses tasked with reducing environmental impact and included educational presentations, coordinating special events and community outreach and education.Residential youth services employee of the month and received volunteer recognition award from the BLM.

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  Tompkins Cycle Sports

  • Fruita/Grand Junction, CO

  • Owner

    • May 1988 - Aug 2000
    • Fruita/Grand Junction, CO

    Owner of successful retail bicycle shop known for friendly and knowledgeable service and exceptional quality; experience steady growth through effective hiring and training of qualified staff. merchandising, inventory management, marketing and providing a positive customer experience.Collaborate with the City of Grand Junction to provide bicycle maintenance classes throughout the year as part of their Parks and Recreation Department; other event planning and organizing including a three day Women's Cycling Conference.