Experience

• 

  TriWire Engineering Solutions, Inc.

  • Baltimore, Maryland Area

  • Field Supervisor

    • Mar 2017 - Present
    • Baltimore, Maryland Area

     Primary supervision of eighteen, secondary supervision of sixty CATV/HSI technicians Supervision of residential CATV and HSI installation, troubleshooting and repair services Positive resolution of customer service complaints and escalations Responsible for achieving superior results in client-based metrics driven environment

• 

  Baltimore Hydraulics Inc

  • Baltimore, MD

  • Component Shop Foreman

    • Jun 2014 - May 2015
    • Baltimore, MD

    Component Foreman and Service Writer responsible for scheduling a diverse team of 15 for daily tasks and help with the coordination of said tasks between staff, suppliers and clients. Finding optimal cost solutions, client communication and keeping jobs on schedule were the key responsibilities.

• 

  CORIX Group of Companies

  • Baltimore, Maryland Area

  • Field Technician

    • 2013 - 2014
    • Baltimore, Maryland Area

    Field installation of residential and commercial gas and electric meters for BGE. Key responsibilities included thorough attention to detail, ability to multitask and train others to do the same while performing field work.

• 

  Boxco, Inc.

  • Director of Operations

    • 2004 - 2013

    Integral in growth of gross company revenue from $1.25 million to $5+ million over 24 monthsOversaw company-wide operations and administration for up to 70 employees doing contract work for cable TV and internet service providers (Adelphia, Comcast, Metrocast, Time-Warner)Managed CATV equipment recovery from residential installations and customer retention (collection of outstanding billing to bring existing customers to current status)Managed Dispatch and outbound calling staffs and their interaction w/ field techniciansOversaw and participated in recruitment, hiring and HROversaw and participated in AP and AR as well as payroll (QuickBooks)Managed operational consistency through client bankruptcy and acquisition by new clientPrimary client liaison for developing and continuing operationsHelped shape company policy, direction and promote growth