Experience

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  Parcelforce Worldwide

  • United Kingdom
  • Freight and Package Transportation
  • 700 & Above Employee

  • Operational Reporting Manager

    • Jan 2024 - Present

  • Shift & Transport Manager

    • May 2016 - May 2024

    • Responsible for the man management of 18 night time warehouse sorting staff• Plan and implement change activity in line with operational requirements • Resource and contingency planning to achieve maximum efficiency, effectiveness and productivity• Manage stretching budgets for efficiency, effectiveness and productivity. • Manage the operation cost effectively as volume rises and falls• Adherence to balanced scorecard measures• Work constantly to ensure a safe working environment• CPC Operator Licence holder for a fleet of 102 vehicles.• Responsible for all driver tacho infringement management.• Responsible for scheduled maintenance management.• Overall legal responsibility for all transport related matters.

• 

  Parcelforce Worldwide

  • United Kingdom
  • Freight and Package Transportation
  • 700 & Above Employee

  • Operational Test Manager

    • Feb 2014 - Mar 2015

    • Defining and implementing the role all testing plays within the organizational structure within the Advance Programme.• Defining and implementing the scope of all testing within the context of each release.• Implementing and evolving appropriate testing measurements and metrics. o To be applied against the Product\Service under test. o To be applied against the Advance Testing Team.• Planning, deploying, and managing the UAT testing effort for any given engagement / release.

  • Area Planning Manager NW

    • Nov 2013 - Jan 2014

    As part of the core Business Expansion Team I am responsible for creating growth capacity within the network for six PFW depots in the NW region. Overseeing postcode transfers between neighbouring depots and regions, identifying segregation issues and finding solutions. Responsible for ensuring both quality and costs are maintained without compromising health and safety. Involved in the planning, development, pilot and implementation of the new Advance IT system to the NW region.

  • Test Planning Manager

    • May 2013 - Nov 2013

    Over all responsibility for planning and implementing all test phases of new build parcel processing center.

  • Delivery Manager

    • Sep 2011 - Apr 2013

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  FirstGroup

  • Project/Change Team

    • Nov 2008 - Jul 2011

    To manage multiple projects at once adhering to individual requirements and timescalesWork closely with customer management to understand the business requirement for the project, developing effective working relationships and ongoing management processes for the project.Define the deliverables, resource requirements and work plan for the project, and manage their development and delivery Manage 3rd party delivery expectations.

• 

  BT

  • United Kingdom
  • Telecommunications
  • 700 & Above Employee

  • Technical WAN Project Manager

    • Nov 2008 - Jul 2011

    To manage multiple projects at once adhering to individual requirements and timescalesWork closely with customer management to understand the business requirement for the project, developing effective working relationships and ongoing management processes for the project.Define the deliverables, resource requirements and work plan for the project, and manage their development and delivery Manage 3rd party delivery expectations.To ensure that the project is delivered within the financial requirements of the Business Unit.Liaise with SDM on all aspects of change and negotiate delivery target dates/times.To estimate and plan projects from start to finish, with built in contingencies.Manage, monitor and motivate the cross functional team assigned to the projects.WAN/LAN Troubleshooting and resolution.New site installation Configuration/Commissioning Cisco EquipmentWAN/LAN testing Utilization and data captureRouter/Switch build 2nd/3rd Line in life support and maintenanceRouter/Switch upgrades and update configuration

  • Project Team

    • Nov 2008 - Feb 2009

    Punch Taverns Mail Migration Team LeadResponsible for the mail migration of 3000 mail accounts from Lotus Domino to MS Exchange 2007. Responsible for managing 3 desktop engineers for the refresh of MS Outlook 2003 client to all desktop and laptop devices.Project manages the outstanding issues log to satisfactory resolutions.Report into the Programme Director daily/weekly on progress against very tight deadlines.Liase with the customer base on 3rd level support issues surrounding migration

  • Transition Desk Technical Manager

    • Jun 2007 - Nov 2008

    Team manager of three back office and nine field engineers responsible for the deployment of 3000 devices across the FirstGroup estate over a period of 9 months.Responsible for the design, development, creation and testing for the FirstGroup GoldBuild image to be deployed on all devices across FG estate.Responsible for the Laptop/Desktop Build release using HP AltirisResponsible for the planning, and deployment of individual sites across the estate from Scotland down to Plymouth. Approximately 400 sites.Involved in the planning and project management of the whole project from beginning to end.Overall responsibility of all technical aspects of rollout including managing the Transition Help desk taking calls with technical issues.

  • Senior Technical Network & PC Support engineer Principal

    • Sep 2006 - Jun 2007

    Responsible for all 2nd / 3rd Line support of FirstGroup Legacy and Transitioned LAN, WAN, Server and desktop infrastructure.Responsible for capacity management of Legacy environment.Citrix Farm Administration and 2nd/3rd Line supportFGW Novell administrator.SMS Administrator.4th Line Trouble-shooter.

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  Torex Retail PLC

  • Chip and Pin Test/Deployment Team Manager

    • May 2001 - Aug 2006

    Chip and Pin Test/Deployment Team Manager Overall responsibility for a team of 14 software testers. Scheduling day to day testing to ensure a smooth transition for Torex customer base with very tight timescales. Responsible for liaising between Torex customers and high street banks on their individual chip and pin requirements. Working within a team of project managers and account managers it is my responsibility to ensure that I and my team delivered promptly and within budget. Trouble shooting on failed test results, liaising with 3rd Party companies and banks for resolution. After bank accreditation my team and I attend customer sites to ensure a successful deployment of their Chip and Pin solution. Technical Consultancy.Full technical responsibility for over 400 leisure centres across the country. This included network infrastructure, software compatibility and implementation. Actively involved in pre and post sales from the tender bid stage on new business to the after sales go live stage.Responsible for Research and Development: This includedDocumentationImplementation and configuration of hardware.Testing operating systems and 3rd party software for internal staff.Providing a 3rd line support/Troubleshooting role by resolving critical and long-standing technical issues

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  Preston College

  • Computer Science

    • Jan 1996 - Jan 1997

• 

  st Year BTEC HND Computer Science

  • Education

    • Jan 1995 - Jan 1996

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  Christian Brothers College

  • Education

    • Jan 1978 - Jan 1982