Experience

• 

  Rexel USA

  • United States
  • Appliances, Electrical, and Electronics Manufacturing
  • 700 & Above Employee

  • Inside Sales Senior Specialist

    • Jan 2022 - Present

  • Senior Inside Sales Specialist

    • Jan 2022 - Present

• 

  Synergy Global Solutions, Inc.

  • Cheektowaga, New York

  • Customer Support Specialist / Dispatch Coordinator

    • Aug 2019 - Jan 2022
    • Cheektowaga, New York

• 

  Forbes Capretto Homes

  • Cheektowaga, New York

  • Customer Care Supervisor / Warranty

    • Feb 2019 - Jul 2019
    • Cheektowaga, New York

• 

  Zehnder Rittling

  • Buffalo, New York

  • Inside Sales / Customer Care Supervisor

    • Jul 2017 - Aug 2018
    • Buffalo, New York

• 

  KOM Automation

  • Buffalo/Niagara, New York Area

  • Inside Sales - Product Manager

    • Sep 2013 - Jun 2017
    • Buffalo/Niagara, New York Area

• 

  Husky Injection Molding Systems

  • Buffalo/Niagara, New York Area

  • Inside Sales Team Lead

    • 2010 - May 2013
    • Buffalo/Niagara, New York Area

    Manage customer care team responsible for processing over 55,000 transactions, handling 50,000 calls and managing over 30,000 emails annually. Scheduled customer care team to provide optimal coverage and support. Managed the hiring and training of new personnel. Conducted employee evaluations. Provided forecast for department. Set departmental goals that aligned with strategic plans. Set up web-based customer accounts and passwords. Conducted customer surveys, identifying trends and report findings. Provided support and guidance to members in Mexico, Columbia, Brazil, Luxembourg and India.

• 

  Husky Injection Molding Systems

  • Canada
  • Machinery Manufacturing
  • 700 & Above Employee

  • Project Coordinator

    • 2004 - 2009

    Liaison working with outside sales, design engineering and customers. Served as Product Lead for newly acquired product line to the Americas. Provided spare parts recommendations to customers for custom mold, machine and hot runner equipment. Managed cross-functional projects ensuring effective communication between departments. Quoted and managed repair orders. Developed and presented status reports using Business Objects, PowerPoint and Excel to senior management. Initiated and executed contract negotiations.

  • Sales Coordinator

    • 1997 - 2004

    Managed customer inquiries and orders in North America and Asia; sourcing custom mold components and hot runner components. Troubleshot complex problems for customers. Investigated and resolved a wide-array of escalated customer complaints and inquires. Utilized Six Sigma, Lean and Kaizen processes in an ISO environment. Played key role in assimilation of several companies into processes and systems used by Husky.