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Brenda Vanderpool profile image

Brenda Vanderpool

Customer Service Representative at Persels and Associates
Intro Book
Customer service expert with 15+ years of experience in call centers and management.
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Location
Baltimore, Maryland, United States, US
Languages
  • English -
Skills
  • Over 15 Years Customer Service And Call Center Experien
  • Management
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Show all
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Bio

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Brenda Vanderpool is a seasoned customer service professional with over 15 years of experience in call centers, management, and project coordination. She has a strong background in Microsoft Office and training, with expertise in customer satisfaction, teamwork, and time management. With experience in various industries, including healthcare and telecommunications, Brenda has developed a unique ability to handle complex client issues and maintain accurate records. She holds an Associate of Arts degree in Business Administration and Management from The College of Westchester.

Experience

  • Persels and Associates
    • Towson, MD
    • Customer Service Representative
      • Jan 2014 - Nov 2015
      • Towson, MD

      Answered inbound client calls regarding their program account. Maintained and updated account information. Processed client refund request. Processed cancellation request. Replied to client voicemails and emails. Assisted Field Attorneys with drafting client documents.

  • Ascend One
    • Columbia, Md
    • Process Coordinator
      • Aug 2002 - Jan 2014
      • Columbia, Md

      Provided backend support to Care One and Persels and Associate clients and field attorneys. Maintained and updated client files. Approved and processed refund request. Handled inbound escalation calls and resolved client concerns regarding their program. Assigned daily workload to team of 10 representatives.Prepared daily and monthly progress reports for department Manager and Director. Performed monthly quality checks on team representatives and provided feedback as needed.

  • Verizon
    • White Plains, NY
    • Customer Service Associate
      • Aug 1988 - Jun 2002
      • White Plains, NY

      Answered inbound repair calls from customers with telephone trouble. Performed diagnostic tests to determine cause of trouble. Routed ticket to central office for repair or scheduled appointment for technician to be dispatched to clients location for maintenance.

Education

  • 1998 - 2002
    The College of Westchester
    Associate of Arts (AA), Business Administration and Management, General

Suggested Services

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Industry Focus. “Customer Service”

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