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Brenda Ruffin

Customer Service Rep. II at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">CareFirst BlueCross BlueShield</span>
Intro Book
IT professional with 10+ years of experience in technical support and network administration.
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Location
Baltimore, Maryland, United States, US
Skills
  • Technical Support
  • Network Administration
  • Active Directory
  • Medical Terminology
  • Hardware Support
  • Show all
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Bio

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Brenda Ruffin is a seasoned IT professional with 10+ years of experience in technical support, network administration, and healthcare IT. She has worked in various roles, including Customer Service Rep., IT Contractor, and Help Desk Technician, providing technical support and managing network applications. Brenda holds certifications in Medical Billing and Coding and Electronic Health Records.

Credentials

  • Certified Billing and Coding Specialist
    NHA
    Jan, 2014
    - May, 2026

Experience

  • CareFirst BlueCross BlueShield
    • Customer Service Rep. II
      • Jul 2014 - Present
  • United States Patent and Trademark Office contr...
    • Alexandria, VA
    • Call Center System Technician
      • Apr 2005 - Oct 2011
      • Alexandria, VA

      Created clear and concise processes; monitored all accessible network applications; provided access to state of the art audio visual equipment; event planner for Patent Examiner &quot;Live Chat&quot; web seminar; received inbound calls from the public requesting assistance navigating through web...

  • I M T A S
    • Advance Problem Resolution Team
      • Oct 2010 - Sep 2011

      Technical Writer; Project Supervisor of Universal Laptop

    • IT Contractor Call Center
      • Dec 2009 - Oct 2010

      Critical Problem Notification Technician monitored all server and network performance; reported maximum customer usage; created and distributed alerts on critical network performance.

  • McNeil Technologies
    • Alexandria, VA
    • IT Contractor Call Center
      • Nov 2008 - Dec 2009
      • Alexandria, VA

      Scheduler for Edison Room conference room providing access to state of the art audio visual equipment; event planner for Patent Examiner "Live Web Chat".

  • Trawick and Associates
    • Alexandria, VA
    • IT Contractor Call Center
      • May 2007 - Oct 2008
      • Alexandria, VA

      OCIO Call Center Electronic Business Support Technician answering calls of inventors and trade name investors navigating website to secure intellectual property.

  • Trawick and Associates
    • Alexandria, VA
    • IT Contractor Call Center
      • Apr 2005 - Sep 2006
      • Alexandria, VA

      OCIO Call Center Help Desk IT Technician - supported 5001 - 10,000 Federal and Contract employees on site and remote employees. .

  • GEICO
    • Washington, DC
    • Call Center System Analyst
      • 2000 - 2004
      • Washington, DC

      received inbound calls from adjusters; supported software, hardware, synchronization, and remote issues.

Education

  • 2013 - 2013
    University of the District of Columbia
  • 2010 - 2011
    University of the District of Columbia
  • 1996 - 1997
    Computer Learning Center

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

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