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Brenda Minns profile image

Brenda Minns

Product Analyst at Berkley Accident And Hlth
Intro Book
Results-driven professional with 26 years of experience in strategic communications, operations management, and customer service.
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Location
Marlborough, Massachusetts, United States, US
Skills
  • Strategic Communications
  • Operations Management
  • Product Development
  • Training
  • Insurance
  • Show all
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Bio

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Brenda Minns is a seasoned professional with 26 years of experience in strategic communications, operations management, product development, training, and customer service. She has held leadership positions in marketing communications, customer service supervision, and product analysis, and has a professional certificate in project management and MIS from WPI.

Experience

  • Berkley Accident and Health
    • Product Analyst
      • May 2014 - Present

  • The Hanover Insurance group
    • Marketing Communications Manager
      • Dec 1998 - Aug 2011

      Responsible for maintaining brand intergity throughout all forms of external and internal communications including but not limited to marketing brochures, direct mail and agent correspondence. Worked closely with business units to develop strategies to promote and implement new products and services. Developed and maintained agent portal to ensure information was fresh and current as well as easy to navigate.

  • Consolidated Group Inc
    • Customer Service Superviser
      • May 1985 - Nov 1998

      Customer Service Supervisor working with a dedicated team of 25 reps to research and resolve complaints while maintaining an acceptable asa of 15 seconds.

Education

  • 2004 - 2006
    WPI
    Professional Certificate, Project Management and MIS
  • Anna Maria College
    Bachelor degree, English Lit

Suggested Services

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Industry Focus. “Management Consulting”

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