Experience

• 

  Kenvue

  • Skillman, New Jersey, United States

  • Sr. Manager Business Technology Lead Deliver CX

    • May 2023 - Present
    • Skillman, New Jersey, United States

• 

  Johnson & Johnson

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Sr. Manager Business Technology Lead Consumer Health

    • Dec 2018 - May 2023

    Supply Chain BTL in Consumer Health Operating Company

  • Sr. Service Delivery Manager

    • May 2007 - Dec 2018

    As a senior people manager in BU I/T, partner with peer BU I/T managers and I/T leadership to understand requirements, translate those into demand and design and deliver solutions, as well as integration of existing solutions and delivering on stated SLAs/OLAs for Business and IT SS services. • Critical resource during Sandy – received Standards of Leadership Award from Alex Gorsky for managing site impact and creating executive level communications during storm’s week long impact. • Deliver 92% incident and 96% request SLAs across 16 sites by managing ATOS, Ricoh, BT, Verizon Business, and ECG service providers • Shape process improvements and vendor accountability through analysis of IRIS datao Support LMW process enhancements to simplify qualification process• Manage Win 7 deployment across 10,000 seats in NA as well as the Asset inventory and to support Consumer supply chain. • Global Governance driver to institute Consumer strategy for Service delivery team across 6 pillars: Asset, Infrastructure, End User, Projects, Metrics/Reporting, and Service Billing. Recognized as a leader among global peers.• Key partner connecting global Consumer Commercial and Supply Chain Service delivery on shared resources; i.e. budget, end user service billing, asset management.• Manage Bright Red initiative and implementation at Skillman and FW site - J&J branded IT Kiosk for walk-up service• Build better relationships with business community, client partners, business analysts, end-users, helpdesk, and outsourcing partners to meet service goals set out in the SLA.• Partner by connecting and communicating GTS enterprise services, strategies and change to Consumer end users• Managed between 4 – 6 headcount with the spirit of the Credo by celebrating their differences and diverse perspectives and driving the team mission and business objectives.

  • SAP Basis Lead

    • Apr 2005 - May 2007

    Basis Engineer for APO upgrade to landscape with upgrade from EVA to XP storage array and shadow set for disaster recovery.

  • Unix Engineer

    • May 2003 - Apr 2005

    Unix Engineer for Corporate, HCS and Pharma Systems

• 

  Johnson & Johnson

  • Pennsylvania, United States

  • Senior SAP Security Lead

    • Jan 1998 - Jan 2003
    • Pennsylvania, United States

    SAP Security for McNeil/NTG SAP Landscape

• 

  Johnson & Johnson

  • Pennsylvania, United States

  • Technology Services Lead

    • Jun 1988 - Dec 1995
    • Pennsylvania, United States

    MVS/VM Systems Engineer, VAX systems Engineer and Unix Systems Engineer

• 

  IBM

  • Greater Philadelphia Area

  • System Engineer

    • Apr 1985 - Jun 1988
    • Greater Philadelphia Area

    South Eastern Pennsylvania VM/MVS Systems Engineer. Clients included Campbell Soup, Dupont, Heinz Foods, Royal Saudi Air Force and Kuwait Air Force. Installed, configured, performed performance tuning and capacity management on mainframes.

• 

  Johnson & Johnson

  • Pennsylvania, United States

  • Technology Services Lead

    • Jul 1983 - Apr 1985
    • Pennsylvania, United States

    VM Systems Engineer

• 

  IBM

  • Vermont, United States

  • VM/MVS Systems Programme

    • May 1982 - Sep 1982
    • Vermont, United States

    Performed data analysis on performance metrics to tune the mainframe parameters to improve performance on the systems that ran the Silicon chip manufacturing facility in Essex Junction, VT.

• 

  IBM

  • Vermont, United States

  • VM/MVS Systems Programmer

    • May 1981 - Sep 1981
    • Vermont, United States

    Performed data analysis on performance metrics to tune the mainframe parameters to improve performance on the systems that ran the Silicon chip manufacturing facility in Essex Junction, VT.

• 

  Johnson & Johnson

  • Pennsylvania, United States

  • Application Developer

    • May 1980 - Dec 1980
    • Pennsylvania, United States

    Programmer in the Sales and Marketing Group for J&J Pharmaceutical operating Company in Spring House, PA. Moved the newly created company in the new building in Spring House, PA

• 

  Johnson & Johnson

  • Pennsylvania, United States

  • IBM Mainframe Operations

    • Apr 1978 - Jun 1979
    • Pennsylvania, United States

    Computer system operator