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Brenda E Patt profile image

Brenda E Patt

Solutions Consultant at VDS
Intro Book
Brenda E Patt is a seasoned professional with 2 years of experience as a Solutions Consultant at VDS, complemented by 11 years of experience in various roles at Diplomat, including Contact Center Technology Manager and Call Center Services Manager, with expertise in Telecommunications, Vendor Management, and Project Management.
  • Claim this Profile
Location
Royal Oak, Michigan, United States, US
Skills
  • Telecommunications
  • Vendor Management
  • Call Centers
  • Project Management
  • Call Center
  • Show all
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Bio

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Topline AI
Brenda E Patt is a seasoned professional with extensive experience in telecommunications, vendor management, and project management. As a Solutions Consultant at VDS, she has successfully implemented contact center solutions and managed business processes for various clients. Prior to VDS, Patt held senior management roles at Diplomat, where she oversaw contact center operations, managed telecommunications and call center services, and led business process improvements. Her expertise spans multiple industries, including healthcare and sales.

Credentials

  • Genesys Cloud Outbound Dialer Certified Specialist
    Genesys
    Nov, 2022
    - Jun, 2026
  • Genesys Cloud Architect Certified Specialist
    Genesys
    Oct, 2022
    - Jun, 2026
  • Genesys Cloud Scripting Certified Specialist
    Genesys
    Oct, 2022
    - Jun, 2026
  • Genesys Cloud Workforce Management Certified Specialist
    Genesys
    Apr, 2022
    - Jun, 2026
  • Genesys Cloud Certified Professional
    Genesys
    Jan, 2022
    - Jun, 2026
  • Genesys Cloud Certified Associate
    Genesys
    Aug, 2021
    - Jun, 2026

Experience

  • VDS
    • Michigan, United States
    • Solutions Consultant
      • Jul 2021 - Aug 2023
      • Michigan, United States

      Contact Center Solutions Consultant

  • Diplomat
    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Contact Center Technology Manager
      • Aug 2019 - Feb 2021

      Contact Center software and business operations applications.

    • Call Center Services Manager
      • Nov 2009 - Aug 2019

      Telecommunications and Call Center Manager for this rapidly growing organization.

    • Senior Manager, Contact Center Services
      • Nov 2009 - Aug 2019

      Oversight of Diplomat Contact Center, Operational SME, Contact Center technology. Business Lead, Patient Portal.

  • AT&T
    • Application Specialist AES
      • Jun 2008 - Oct 2009

    • Call Center Solutions Consultant
      • Nov 2006 - May 2008

      Overlay Sales position for Contact Center products and services. Supported Michigan region GEM, PCG, SEL, and BCS accounts

  • Trinity Information Services
    • Manager Call Center Services
      • Oct 1997 - Nov 2006

      Responsible for all complex telecommunications applications for 11 hospitals and associated ancillary sites. Call Center, Collaboration, Paging system, Intelligent Consoles. Managed 2 Systems Analysts. Support, Project Management, Implementation, Business Process, Vendor Management, Budget

Education

  • 1990 - 1992
    Oakland Community College

Suggested Services

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Industry Focus. “Telecommunications.”

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