Experience

• 

  Pacific Athletic Club

  • Personal Trainer

    • Mar 2011 - Mar 2012

    Worked with clients to develop individualized programs and motivate them in reaching their fitness and weight loss goals. Demonstrated techniques and methods of participation. Observed participants and informed them of corrective measures necessary to improve their skills. Discussed the charges for the personal training services and payment plans. Provided assistance to the fitness and aquatic departments with HR, payroll, and administrative tasks. Met sales goal every month and was ranked one of the top 3 trainers based on the number of training hours in a month.

  • Assistant Swim Coach

    • Sep 2010 - Nov 2011

  • Manager on Duty

    • Jul 2010 - May 2011

    Supervised the entire service desk team. Was responsible for general management and customer service issues within the company, and ensured that customer and employee issues were properly handled by serving as a point of contact for the entire facility for member requests and complaints, facility issues and programming issues. Provided facility tours to new members. Maintained a physical presence in the facility. Worked with various departments and was responsible for registration for over 100 programs in 14 departments. Kept the higher management informed about the running of the facility and problem areas.

• 

  Mediatrope

  • Associate Producer

    • Jan 2008 - Dec 2009

    Managed small to medium-scale web-based projects from inception to completion including creative brainstorm, scope development, design, production, QA, tracking, delivery, review, and launch. Provided ongoing website support for 27 clients. Created and maintained project documentation for clients’ large websites and designed information architecture for key accounts. Coordinated the project team assigned to each project and supervised daily progress. Conducted project kick-off meetings with clients and subsequent status meetings with project team and client representatives to ensure timely and cost-effective project delivery. Enforced strict adherence to tech specs, standards, and best practices for all team members. • Went from documenting and scheduling website bugs to full website producer responsibilities within 1 year.• Transitioned 3 "maintenance accounts" to full website redesign, bringing in several thousand dollars in additional revenue.

  • Studio Manager

    • Jul 2007 - Dec 2007

    Created company procedures and policies in regards to the project process, accounting, customer service, and filing systems. Was responsible for all AP/AR and invoicing. Provided assistance to the sales team in copy editing proposals. Oversaw various HR tasks, managed annual leaves, and coordinated employee benefits.

• 

  Global Information Internship Program

  • Santa Cruz, CA

  • Social Coordinator

    • Mar 2007 - Jun 2007
    • Santa Cruz, CA

    Facilitated weekly organizational meetings and supervised a team of 10 student organizers. Assisted instructor in university lectures, graded student papers and assisted in development of class curriculum. Researched and wrote grants for organizational funding.

• 

  Telephone Outreach Program, UCSC

  • Supervisor

    • Sep 2004 - Feb 2006