Bio
Experience
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United States
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Financial Services
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1 - 100 Employee
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Customer Support
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Jan 2007 - Present
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Vice President - Client Services and Quality Assurance
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Jan 2007 - Present
Client Services - Direct client support of the Alpha Theory application which includes training in the application, answering client questions about Alpha Theory and how to use it, and helping the client to get the necessary to Alpha Theory so it can be updated on an on-going basis.Define Client Services needs and how to supply the need services.Quality Assurance - Regression and Algorithm Testing of the application at each revision or release and documentation of all testing.
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RPG/AS400 Developer
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Aug 1992 - Dec 2006
Senior RPG Developer on the IBM AS400 platform. Wrote, tested, and installed programs written for the manufacturing, financial, and distribution within companies. Companies that I worked for are Kidde (fire extinguisher & aerospace), United Guaranty (a part of AIG that handled home mortgage i...
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Industrial Engineer/Quality Control Manager
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Sep 1972 - Aug 1992
Industrial Engineer (20 years)- Time and method studies of jobs to determine production and pay rate calculations. Compiled yearly plant budgets, managed employee payroll for 200 employees, and managed a staff of 5 people.Quality Control Manager (Last 8 years) - Managed a lab that tested the pro...
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