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Branka Knežević
Client Care Support/Training Coordinator at Freightera - A Better Way to Ship Freight
Operations and customer support professional with training and conflict resolution expertise.
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Location
Belgrade, Serbia, RS
Bio
Generated by
Topline AI
Branka Knežević is a seasoned operations and customer support professional with experience in training, conflict resolution, and customer care. She has worked at Freightera and Bibo Global Opportunity, developing training plans, overseeing new hires, and resolving customer issues.
Branka holds a Bachelor's degree in Philosophy from the University of Belgrade and is based in Belgrade, Serbia.
Experience
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Canada
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Client Care Support/Training Coordinator
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Aug 2021 - Present
- Creating training plans- Training and overseeing new hires- Dealing with escalations and conflict resolutions - Assisting customers with their scheduled shipments and any potential issues that may arise
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Client Care Support
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Dec 2020 - Aug 2021
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English Language Teacher
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Nov 2017 - Dec 2020
- Tutoring students in reading, writing and speaking English
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Education
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2016 - 2020University of Belgrade
Bachelor's degree, Philosophy
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Transportation/Trucking/Railroad”
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