Experience

• 

  AcaciaIT

  • United States

  • Information Technology Technician

    • Jan 2024 - Present
    • United States

• 

  Cox Communications

  • Tucson, Arizona, United States

  • Territory Sales Representative

    • Nov 2022 - Present
    • Tucson, Arizona, United States

• 

  Comcast

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Retail Sales Executive

    • Mar 2022 - Feb 2023

    ● Sell and promote a range of products (XFINITY home services, high-speed internet, video, and iPhone/android mobile) while explaining products and services thoroughly to recommend the right solutions/items for customers’ needs● Activate, transfer personal data, and troubleshoot connection and other various technological problems with customers’ iPhones/android phones ● Ensure all customer facing technology is functional to optimize sales opportunities, store, and employee experiences● Communicate and develop rapport with customers● Support new hire experience including onboarding, training, and development for technology, tools, and process● Serves as signatory of verification of inventory counts, finance, and operational audits when store management is not onsite

  • Professional Sales Representative

    • Aug 2018 - Apr 2022

• 

  Best Buy

  • Oro Valley, Arizona, United States

  • Consultation & Solutions Agent for Geek Squad

    • Aug 2016 - Aug 2018
    • Oro Valley, Arizona, United States

    ● Performed diagnostics, navigated requested repairs, and troubleshoot client issues and their technological/electronic products in a timely manner aligning with their “definition of fix”● Trained with knowledge of services, technology, and business group strategies in partnership with the sales team as I help coach them to ensure that customers are served properly ● Worked on computers with Windows 7 to Windows 10

• 

  Disneyland Resort

  • Anaheim, California, United States

  • Ride Operator

    • Jan 2014 - Dec 2015
    • Anaheim, California, United States

    ● Operated and dispatched attractions while provided a safe and enjoyable experience for guests ● Answered questions and being responsive to special requests made by guests and fellow cast members ● Assisted with Entertainment Parade Guest Control

• 

  Sports Authority

  • Key Holder

    • Feb 2011 - Jul 2014

    ● Sales● Customer service● Assisted in manager duties● Managed store when manager is not present● Managed safe and cash office● Trained new employees● Promoted team camaraderie● Oversaw that team is focused in doing their regular assigned duties while on shift

• 

  Arizona Air National Guard

  • Tucson, Arizona, United States

  • RF Transmission Systems Journeyman

    • Aug 2007 - Aug 2013
    • Tucson, Arizona, United States

    ● Provided core services by designing, troubleshooting, configuring, installing, and managing data services at the operating system and server application level ● Managed and operated computer systems and secure authentication methods utilizing public key infrastructure (PKI) technologies and procedures● Managed and maintained inventory of several military equipment● Performed/supervised wireless radio and satellite systems and equipment maintenance activities● Oversaw work in progress and reviewed completed repairs for sound maintenance practices● Established requirements for maintenance equipment, support equipment, tools, and spare parts● Accounted for and turned in supplies and material● Interpreted inspection findings and determined adequacy of corrective action● Applied knowledge of Microsoft programs such as Word and Excel ● Provided customer service for clients ● Update computer systems with SDCC