Experience

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  Donnelley Financial Solutions (DFIN)

  • United States
  • Financial Services
  • 700 & Above Employee

  • Implementation/Project Support specialist II

    • Sep 2015 - Present

    Oversee product onboarding and implementation functions for shareholder or other client regulatory reports throughout the lifecycle, from initial meeting through final signoff of projects. Finalize client's project consisting by assessing customer needs and defining overall scope, which includes time frame prediction and resources. Evaluate programs according to schedules by organizing timetables for all project activities and carrying out periodic status checks. Participate in team meetings with customers to examine and apply important changes required for the job.• Provided strategic instruction of software usage to clients while directing and monitoring project finalization.• Coached clients in all aspects for multiple projects while also certifying fulfillment of all set SLAs. • Determined different features within system performing as expected and confirmed system satisfied all related standards, guidelines, and customer requirements throughout project until put into operation.

  • IMPLEMENTATION SUPPORT SPECIALIST III

    • Sep 2015 - Present

  • Account integration Support Specialist

    • Sep 2015 - Present

• 

  Borrower information Specialist

  • Greater Boston Area

  • American Student Assistance

    • May 2011 - Aug 2015
    • Greater Boston Area

    • Provide exceptional customer service and support to external and internal clients• Assisted clients with loan repayment options• Researched client accounts with various internet tools• Certified and very knowledgeable about the student loan industry• Proficient in using the companies software f...

• 

  Bowne

  • Implementation Support Specialist

    • Feb 2008 - May 2009

    • Provided technical support to create and customize individual investment software packages• Modified and Implemented client change orders to written specification• Responded promptly to identify and resolve client portfolio changes• Maintained a work order log for all modifications

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  University of Massachusetts Dartmouth

  • Database Marketing Intern

    • Sep 2006 - Jan 2008

    • Created and implemented a food service database that allowed the trackingOf purchased goods• Designed various marketing tools to promote new food selection to students• Measured competing food item prices to determine price of new products sold

  • Human Resources Assistant Intern

    • May 2006 - Sep 2006

    • Served as the first point of contact for staff and external visitors• Assisted with new hire recruitment process• Filed employee information in their personnel folder• Answered phones and routed calls to appropriate personnel within department

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  University of Massachusetts Dartmouth

  • Computer Assistant Intern

    • Sep 2002 - May 2003

    • Helped diagnose/troubleshoot computer and printers in the student center area• Answered student computer related support questions