Experience

• 

  Level2

  • United States
  • Health and Human Services
  • 100 - 200 Employee

  • Senior Product Manager

    • Jun 2024 - Present

  • Product Manager

    • Jun 2022 - Jun 2024

    • Serve as a Product Owner working internal and external stakeholders, providing direction and motivation to project and engineering teams in a matrixed environment, and fostering a collaborative culture• Ensure scrum team has the necessary business requirements and acceptance criteria to support development of initiatives, eliminate manual controls, and drive outcomes• Improve user activation rate by 50% by implementing and delivering a new user onboarding flow • Conduct 100+ stakeholder interviews for product feedback, prioritize stakeholder requests using data driven substantiated metrics, with suggested improvements leading to a 99.6% customer satisfaction rate• Develop high-level product plans, roadmaps and strategies to align with corporate KPIs, tackle product life-cycle management from concept through to launch, and ensure product vision is achieved• Led vendor vetting process through E2E sourcing, risk evaluation, mitigation, and contract execution, resulting in a staffing ratio improvement of $1.2M• Strategize and launch Salesforce Health Cloud B2B SaaS software requirements to meet unique healthcare stakeholder needs with a focus of performance and align with business OKRs, resulting in ROI of $425k YOY• Work with product, clinical, and operations leadership to develop product strategy• Create and define business initiatives, actions and tactics as part of an overall product roadmap• Collaborate closely with technical development team, supplying them with use cases, written business product requirements, and personas that reflect constituent expectations and needs and current clinicalevidence and best practices• Work with user experience team in the development and testing of a compelling user experience• Execute product roadmap and defined milestones• Perform data analysis and developing reporting metrics to shape business priorities

  • Training Manager

    • Mar 2021 - Jun 2022

    Level2, a UHG Ventures company, offers a personalized care experience that connects real-time data with experts to help people see results that could put their type 2 diabetes into remission.-Review existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of employees, the organization, or the industry.-Ensure strategic alignment of the training department with Level2 business goals -Develop individualized training and development plans-Deploy a wide variety of training methods-Conduct effective induction and orientation sessions for all Level2 employees-Monitor and evaluate training program effectiveness and gaps periodically and report on them-Provide opportunities for ongoing development for staff-Maintain a keen understanding of training trends, developments and best practices-Serve as the Level2 approved training program Program Director and ensure alignment with The National Board for Health & Wellness Coaching (NBHWC) requirements, in an effort to maintain approved accreditation as an approved training program and a continuing education provider

  • Senior Trainer

    • Jul 2020 - Mar 2021

• 

  UnitedHealth Group

  • Senior Trainer

    • Apr 2019 - Jul 2020

    Learning Consultant: -Work with leadership, process owners and SMEs to gather information needed to effectively develop & deliver relevant training and learning materials.Project Management: -Oversee Learning Project’s from inception to completion, determining appropriate learning strategies, delegating tasks and including relevant stakeholders.Instructional Design: -Develop job aides & resource guides (MS Word & Publisher), process flows (MS Visio) and interactive eLearning courses (Articulate Storyline).- Effectively facilitate one-on-one and group virtual (WebEx) training sessions and demonstrations as well as Q&A’s related to process, policy and systems.Training Evaluation:- Analyze training needs, assess learning quality and use gap analysis discussions to develop strategies for improvement.- Maintain current, thorough knowledge on all systems utilized by the department; e.g., claims platforms, certified HEDIS software, vendor portals, medical record repositories, internal sites, etc.- Resolve issues, create tickets for support, and participate in system office hour calls & User Acceptance Training.- Participate in performing QA checksDevelopment:- Maintain detailed knowledge of all HEDIS measure technical specifications and develop advanced technical Storyline courses- Upload and manage content on internal Learning Management System (LMS) Work with project owners and SMEs to conduct audience, content, and gap analyses- Design and develop online and blended learning using Storyline and other tools- Work with internal partners to build out learning ecosystems

  • Senior Systems Trainer

    • Feb 2016 - Apr 2019

    -Serve as a face-to-face, virtual, and business segment initiatives eHouseCalls Systems training instructor-Serve as lead review of the training departments instructional materials before finalization and production-Gather information on business needs to identify solutions to non-standard requests and problems, as well as identify opportunities for continuous improvement of materials and delivery-Act as a key resource to newly on-boarded trainers, as well as provides explanations and information on difficult issues, peer-coach, and provide feedback-Solve moderately complex problems and/or conducts moderately complex analyses in order to develop training materials that align with appropriate adult learning concepts and business segment principles-Align with interdepartmental staff and senior business leadership to asses appropriate training delivery methods based on the scope of the project/phased rollout initiatives

  • Instructional Designer/Systems Trainer

    • Sep 2014 - Feb 2016

    -Serve as a face-to-face eHouseCalls IT/Clinical training instructor-Create documentation for systems and non-systems based trainings, using the ADDIE model --Design and deliver training programs and materials across the organization, in several functional areas, including: Team Care Call Center, eHouseCalls Nurse Practitioners, UHG OnBoarding, and Quality Assurance-Gather information on business needs to design instructor led, Web-based and e-learning training including training processes and procedures-Identify training needs for facilitator guides as wells as train the trainer sessions by gathering Web-based techniques and interactive learning strategies-Act as a key resource to others by maintaining a high degree of accuracy, attention to detail, excellent oral and written communication skills, as well as strong interpersonal skills

• 

  Xerox

  • Columbia, MD

  • Publications Specialist/Technical Writer

    • Aug 2012 - Sep 2014
    • Columbia, MD

    -Organize material and complete training documentation according to set standards regarding order, clarity, conciseness, style, and terminology-Confer with engineers and customer representatives to establish technical specifications and determine subject material to be developed for publication-E...

• 

  Northrop Grumman Information Systems

  • Linthicum, MD

  • Human Resources EEO & Diversity Associate

    • Jun 2012 - Aug 2012
    • Linthicum, MD

    -Researched, analyzed and developed a database for OFCCP 503 Disability Compliance purposes-Established a Microsoft Excel linkage agreements resource, enabling agency contact references -Created a Project Management resource to better enable timeliness of completed department projects

• 

  T. Rowe Price

  • Owings Mills, MD

  • Retail Account Management Associate

    • Oct 2011 - Apr 2012
    • Owings Mills, MD

    -Analyzed and managed investor accounts, while processing customer requests-Resolved data conflicts by providing service and information to shareholders over the telephone-Provided customer service to shareholders and outside agencies

• 

  T. Rowe Price

  • United States
  • Financial Services
  • 700 & Above Employee

  • Business Analyst

    • Jun 2011 - Aug 2011

    -Documented, analyzed and published PDF. data models-Effectively communicated with internal and external clients in order to deliver functional requirements for Microsoft SharePoint interface redesign-Implemented and designed GBS&T retail SharePoint website for internal company use

  • Central Operations Support Services Associate

    • Oct 2010 - May 2011

    -Analyzed high risk transactions, processed requests for investors & utilized reporting systems-Assisted with compiling data for Recognition Program and workflow reports-Created potential training options for the department, to leverage the intern training program

• 

  Internal Revenue Service

  • Washington D.C. Metro Area

  • Clerical Assistant

    • Jun 2010 - Aug 2010
    • Washington D.C. Metro Area

    -Used Microsoft spreadsheet software to create, enter, revise, & retrieve data for reports-Prepared recurring correspondence, internal reports, & documents from office staff-Established an organization system to secure high priority government and legal documents