Experience

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  ifurniture New Zealand

  • New Zealand
  • Furniture and Home Furnishings Manufacturing
  • 1 - 100 Employee

  • Social Media & Website Manager

    • Nov 2023 - Present

    • Create and implement social media strategies across platforms to help more people discover and engage with the brand.• Carefully curate content calendars tailored to target demographics, aiming to create engaging and relevant content.• Manage all social media activities, including creating content, posting, and engaging with the community.• Keep an eye on trends and feedback to make adjustments to our strategies.• Updated product features and descriptions, maintaining up-to-date information.• Inspecting & measuring items for product photo measurement accuracy on the website.• Review performance metrics to improve the effectiveness of content and campaigns.• Working together with different teams, such as marketing, sales, and product development.

  • Customer Service Manager

    • Dec 2020 - Oct 2023

    • Showed our customer that we understand what they need.• Helped and taught a group of 15 customer service staffs to do their job better every day.• Worked together with different teams to make things easier for our customers.• Listened to and analysed customers' feedback, then made changes accordingly.• Represented the company at Tribunal Hearings to address and resolved customer complaints in a courteous and effective manner.• Made a special system called Call Centre "Hospital" to help answer customer questions better and faster.• Helped improve ifurniture Onehunga Shop's rating from 3.3 stars to 3.9 stars with over 700 reviews from late 2021 to late 2023. We asked satisfied customers over the phone, live chat, and email to leave a Google review. Reference: Jack Li (Supply Chain Manager) from ifurniture New Zealand+64 22 432 2001 · [email protected]

  • Sales Consultant

    • Jul 2020 - Nov 2020

    • Consistently had the highest monthly sales for three months straight, showing my commitment to doing a good job.• Reached the highest weekly sales of $42,000 by the third month, reflecting ongoing growth and efforts in driving revenue.• Managed to achieve a sales record of $32,000 per week within the first month, reflecting adaptability and dedication to improving my sales skills.• Managed to reach a sales milestone of $24,000 per week in only the second week, indicating a positive start in performance.• Gave ifurniture customers the best service possible, help to build good relationships and help customer loyal to the brand.

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  NZTC International

  • Auckland, New Zealand

  • Indonesian Interpreter

    • May 2019 - May 2021
    • Auckland, New Zealand

    • Aided with oral translation between English and Indonesian, aiding communication in different situations.• Assisted with live interpretation during Dispute Tribunal Hearings and Court Trials ensuring clear communication between parties.• Helped parties in claims understand each other better through real-time telephone interpreting.Reference: Jessie Jia (Interpreting Manager) from NZTC International +64 21 222 8553 · [email protected]

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  Red Badge Group

  • North Island, New Zealand

  • Casual Event Host and Security

    • Jan 2019 - Dec 2020
    • North Island, New Zealand

    • Gave friendly greetings and checked credentials for easy entry.• Conducted thorough bag checks to keep everyone safe on the premises.• Addressed patrons' needs and concerns with a calm and attentive approach, putting their satisfaction first."• Regularly patrolled the premises, keeping an eye out for any unauthorised activities like indoor smoking, and addressing them promptly.• Determined to keep customers happy with Red Badge brand at every event, providing great service.Reference: Nora-Claire Tuwhangai (Resource Coordinator) from Red Badge +64 21 565 183 · [email protected]

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  Nutra Foods

  • Auckland, New Zealand

  • Warehouse Assistant

    • Nov 2019 - Oct 2020
    • Auckland, New Zealand

    • Managed products quality and quantity before packaging.• Prepared pallets and boxes for each packaging machinery.• Set up film, weight, size of bag and filling time on the machinery.• Operated packaging machinery with hand labelling on high speed (1000 bags per hour).• Fixed lining, weight-drop, overweight and labelling issues.• Cleaned the machinery and floors factory after each production ends.Reference: Blanca Aviña (Supervisor) from Nutra Foods +64 21 204 1545 · [email protected]

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  Waste Management NZ Ltd

  • Hamilton, New Zealand

  • Marketing Intern

    • Aug 2019 - Sep 2019
    • Hamilton, New Zealand

    • Researched the Waste Management business model thoroughly to learn more about industry practices.• Analysed the value and positioning of the Waste Management brand within the New Zealand market.• Engaged with stakeholders to gather perspectives and insights for an upcoming Waste Management business project.• Developed a detailed marketing and branding plan for Waste Management new business project.• Produced a written digital business strategy outlining objectives, tactics, and implementation plans for the upcoming project.Reference: Mick Satsangi (Regional Manager Waikato) from Waste Management+64 27 498 2560 · [email protected]

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  SSAJ & Associates

  • Jakarta, Indonesia

  • Junior Associate

    • Apr 2016 - Apr 2018
    • Jakarta, Indonesia

    • Help coordinated a large-scale employment termination involving 75 individuals in a single day, ensuring full legal compliance throughout the process.• Built connections with potential clients through personal meetings and phone consultations.• Created clear and easy-to-understand legal opinions to help clients understand the information.• Managed and recheck clients' legal documents complied with all relevant laws and regulations.• Crafted contracts with clarity and precision to best meet the needs of our clients.• Performed legal research and conducted interviews with relevant parties to ensure a thorough analysis of cases.• Prioritised client satisfaction as a top priority, contributing to the reputation of the SSAJ & Associates law firm brand.Reference: Akhmad Jazuli (Managing Partner) from SSAJ & Associates+62 813 825 36171 · [email protected]