Experience

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  Bear Mattress

  • Hoboken New Jersey

  • Customer Support Representative

    • Nov 2019 - Feb 2020
    • Hoboken New Jersey

    Provide exceptional email and phone support to Bear Mattress customers using the Kustomer platform. Onboarded during the company’s busy holiday season, completing 20+ calls per day and 25+ emails per day.Responsible for resolving customer issues including billing, refund, and return logistics. Mattress returns required coordination between pickup vendors and the customer. Also provided on-site support and set-up for large hotel and corporate clients.

• 

  KindWork

  • Greater New York City Area

  • KindWork CX & Support Bootcamp Student

    • Sep 2019 - Nov 2019
    • Greater New York City Area

    A student in Kindwork's Customer Experience/Support Bootcamp. A 6-week intensive course covering both professional and technological soft skills and hard skills.Technical skills learned: Zendesk, Intercom, Slack, Google Suite including Google Sheets, Docs, and Slides.Strengthened key professional skills including teamwork, giving and receiving feedback, and effective communication.

• 

  sweetgreen

  • New york,NY

  • Sales Floor Team Member

    • Nov 2018 - May 2019
    • New york,NY

    I made salads for customers in our (OLO) online ordering system. Required memorizing each salad recipe. Perfect salads were critical to a great customer experience. I also prepped and cut vegetables, greens, and tray hot foods so they could be cooked. The foods that were not heated were trayed up and taken back down to freezing so they could be used later and maintained at the right temperature. properly. I would bring up the salads from our the OLO station and sort them out on a first name basis so customers could know where their salad/s were when they came in.

• 

  Starbucks

  • San Francisco, California

  • Barista

    • Mar 2018 - Jul 2018
    • San Francisco, California

    Secured customer transactions at the register and also process the orders. Includedmaking their drinks andfood items. Ensured a great customer experience in this fast paced environment. I restocked items such as napkins, milk, cups, lids, and conducted bathroom checks to ensure bathrooms were clean for customer use.I was part of the opening team, which ensured the store was ready for a busy day. My opening team got the most sales, due to that being when everyone wants their coffee and breakfast sandwiches. This team set the tone for how the store sales wentfor the day