Bio
Credentials
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CM Sales Accredited
IWG Academy
Experience
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United Kingdom
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Investment Management
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1 - 100 Employee
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Business Manager
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Apr 2022 - Present
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Office Manager
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Oct 2021 - Apr 2022
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IWG plc
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London, England, United Kingdom
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Community Manager
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Sep 2020 - Nov 2021
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London, England, United Kingdom
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Centre Manager
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Jun 2018 - Sep 2020
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Customer Service Manager
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Jan 2018 - Jun 2018
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Member Relations Manager
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Oct 2016 - Jun 2018
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Front of House Manager
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Oct 2013 - Sep 2016
To manage the operation of the Front of House team, to ensure that the Front of House team represents the highest standards of customer service and professional conduct. To drive membership sales across the Association to meet projected income budgets. • Responsible for 7 Full time Staff members, 2 Part time and manage outsourced Night Security• Line Management - Setting objectives, appraisals, Coaching, Development, Training• HR, Absence Management, Grooming Standards, Recruitment• Time Management Skills• Well Organised• Administration, Word, Excel and Power point experience• Manage and co-ordinate Membership Sales for onsite Gym• Budget Setting
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Career Legal
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London, United Kingdom
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Temporary Receptionist
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Jun 2013 - Oct 2013
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London, United Kingdom
Various Temporary positions for various companies
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Welcome
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Aug 2010 - Mar 2013
Team Leader for Welcome Services.
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PwC
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Embankment Place - London
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Welcome Host - Team Leader - Client Services
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Aug 2010 - Mar 2013
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Embankment Place - London
My role as Team Leader looks after 12 members of staff ranging from Reception, Meeting rooms and Floor Hosts, am responsible for Apprasials, Job Chats, Sickness and absence management. I prepare the rotas for the whole of the london estate (60 People). Make sure the day to day running of the operation is going smoothly. Reports and admin work. I also have been involved in facilities management.
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Temp
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2013 - 2013
Reception and Facilities
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Euroclear
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London, United Kingdom
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Temping
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2013 - 2013
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London, United Kingdom
Reception
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Osborne Clarke
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London, United Kingdom
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Temping
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2013 - 2013
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London, United Kingdom
Reception and Meeting Rooms
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Lounge Supervisor
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2010 - 2010
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FOH Manager
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2008 - 2010
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Luton Hoo Hotel, Golf & Spa
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Luton, United Kingdom
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Reservations Manager
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Jul 2007 - May 2008
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Luton, United Kingdom
I Returned to Elite Hotels as Reservations Manager for the Grand Opening of Luton Hoo Hotel. I set up all the Hotel website accounts, and managed the team, Corporate Sales and Events
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Global Supply Systems Ltd.
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Stansted Airport
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Global Supply Systems
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May 2007 - Jun 2007
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Stansted Airport
Airline Crewing
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easyJet
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London Stansted
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Cabin Crew
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2005 - 2007
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London Stansted
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Tylney Hall Hotel
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Tylney Hall Hotel - Hook Hampshire
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Rooms Divisions Manager
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Aug 2003 - Aug 2005
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Tylney Hall Hotel - Hook Hampshire
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Reservations Manager
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1993 - 2003
I looked after the Reservations team at this 4 Red Star Country House hotel, I was responsible for training, budgets and targets, Reports
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Education
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St Peters High School, Burnham on Crouch
GCSE, English, Maths, German, History, Business Studies, Cooking
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