Experience

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  Totango

  • United States

  • Support Engineer

    • Sep 2022 - Present
    • United States

     Regularly engaging with customers in one-on-one meetings to understand their challenges, tailor solutions, and address technical concerns, fostering strong relationships and delivering personalized support.o Identify upsell opportunities for Account Executives. Troubleshoot and resolve technical issues related to our platform, including configuration, integration, and usage issues.o Uses Zendesk to efficiently manage and resolve customer tickets. Conduct data analysis within backend databases to extract reports, identify irregularities, and maintain data accuracy. Successfully configuring data integrations within platform. Contribute to our knowledge base by creating technical articles, documentation, and tutorials for our customers.

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  Textron Aviation

  • United States
  • Aviation and Aerospace Component Manufacturing
  • 700 & Above Employee

  • Customer Service Engineer

    • Sep 2020 - Sep 2022

    ▪ Managed AOG (Aircraft on Ground) maintenance events through issue resolution. o Coordinate with engineering support teams to help solve customer's technical issues in the field. o Act as the central point of contact between our customers and parts, engineering, sales, and repairdepartments. o Use visual display boards that track all calls, aircraft, and mobile service units. o Utilized Salesforce, SAP, and internal software to assist customer’s time sensitive issues.▪ Coordinates visits throughout US Service Centers to streamline communication and customer resolutionprocesses. o Visited Service Center’s leadership in Houston and San Antonio to discuss needed processimprovements as a representative for the Wichita based team.▪ Contributed to projects outside of work scope to improve issue data collection in internal software.

  • Cost Analyst Intern

    • Feb 2019 - Sep 2020

    -Initiated policies and procedures so as to enhance administrative efficiencies and reduce repair turn times - Identified potential suppliers for re-manufactured/exchange programs. -Monitors facilities for continuing performance, reliability and turn-around time of all unit movements to ensure compliance as defined by PSA. - Formed and sustained strategic relationships with clients

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  Select Motors

  • Wichita, Kansas Area

  • Sales

    • Aug 2015 - Feb 2019
    • Wichita, Kansas Area

    • Greeted store customers promptly and responded to questions with knowledgeable service.• Cold-called prospective customers to build relationship.• Negotiated with costumers for final price of vehicle.