Experience

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  Fuji Electric Corp. of America

  • Roanoke, Virginia Area

  • Technical Support Engineer - UPS Systems

    • Apr 2016 - Present
    • Roanoke, Virginia Area

    Responsible for providing technical support and training to technicians and customers for Fuji Electric's lineup of Uninterruptible Power Systems.

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  TMEIC

  • Roanoke, Virginia

  • Engineer - Customer Support

    • Apr 2008 - Apr 2016
    • Roanoke, Virginia

    Engineer - Customer Support (2011 - Present)Manage Customer Support warranty cases. Organize on-site warranty work with customers and TMEIC Commissioning Managers. Liaise and coordinate with Engineering Managers, Commissioning Managers, Project Managers, Field Engineers, customer personnel, and suppliers. Communicate with product experts at TMEIC factory and local office for technical support. Organize and lead meetings and conference calls with TMEIC engineers, customers, and suppliers to resolve customer support issues. Document and manage case status with Oracle CRM software. Manage Warranty Material Requests (WMRs) submitted by customers and field engineers. Approve and administrate Field Change Notices (FCNs) submitted by engineering managers. Work with Customer Support Buyers to place Purchase Orders (POs) for WMR and FCN material. Give troubleshooting advice to customers and field engineers on Low Voltage and medium voltage drives, PLCs, and other project equipment supplied by TMEIC. Responsible for 24-hour Customer Support phone on a rotating basis. Field Engineer – Level 1 (2008 to 2011)Commissioned fiber optic Ethernet systems and TCnet fiber optic I/O systems. Supervised contracted electricians and customer technicians during construction and commissioning. Supervised start-up of large, industrial hydraulic systems. Programmed, simulated, and performed system test on the Human Machine Interface (HMI) and Programmable Logic Controllers (PLCs). Programmed and commissioned sequences for automation control. Commissioned controls of industrial drive based systems. Supervised and performed online data gathering via a SCADA system to evaluate system performance. Wrote functional descriptions and documentation. Participated in system design meetings with customer managers and engineers. Worked on site and at system test with customer managers, engineers, and technicians.

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  Semiconductor Process Equipment Corp.

  • Software Engineer

    • Feb 2007 - Feb 2008

    Programmed automated process equipment used in the semiconductor and aerospace industries. Programmed Human Machine Interfaces (HMIs) using Wonderware. Programmed GE Programmable Logic Controllers (PLCs) using GE LM90 Software. Tested and debugged software, hardware, and systems prior to customer inspection and shipment. Traveled to customer sites for installation and startup.

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  Micron Technology

  • Tech II

    • Jul 2005 - Nov 2006

    Troubleshot, repaired, and performed preventative maintenance on Chemical Mechanical Planarization (CMP) equipment used in the fabrication of semiconductor devices. Used Statistical Process Control (SPC) to adjust processes and determine necessary maintenance. Inspected, repaired, and trained robotic systems for the proper handling of product. Calibrated hardware and software of equipment that performs Optical Character Recognition (OCR). Rebuilt, tested, and troubleshot subassemblies used in the manufacturing of semiconductor devices. Fabricated and repaired wiring harnesses and connectors.Initiated using Remote Desktop PC connections to monitor and reset wafer sorting and inspection equipment which greatly reduced downtime and time spent by technicians to resolve simple issues

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  Tech Care Team

  • Orlando, Florida Area

  • Field Technician

    • 2004 - 2005
    • Orlando, Florida Area

    Installed hardware and embedded software of dedicated health benefits computer workstations. Installed and troubleshot network connections and wireless access points. Performed computer system wellness inspections. Troubleshot computer and network systems.

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  DeVry University

  • Orlando, Florida

  • Faculty Assistant

    • 2002 - 2005
    • Orlando, Florida

    Assisted overseeing laboratory experiments; tutored students in algebra, calculus, computer programming, digital and analog electronics, digital signal processing, and embedded systems.Developed an embedded microcontroller system utilized in the DeVry educational program.

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  US Navy

  • Fighter Squadron 24 - USS Nimitz

  • Aviation Machinist's Mate & Plane Captain

    • 1991 - 1995
    • Fighter Squadron 24 - USS Nimitz

    Performed preflight and postflight inspections and maintenance of F-14 Tomcat aircraft. Tested and reset aircraft electrical system. Tested aircraft instrumentation. Replenished and inspected aircraft liquid oxygen, nitrogen, and hydraulic systems. Coordinated aircraft squadron’s ground support equipment.