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Brad Ricks

Account Manager at Heartland School Solutions
Intro Book
Brad Ricks, a seasoned IT professional with 16 years of experience, holds a Master's in Business Administration with a focus on Computer Information Systems, and is proficient in various leadership, technical, and project management skills.
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Location
Temple, Texas, United States, US
Skills
  • Leadership
  • Staff Development
  • Strategic Planning
  • Microsoft Office
  • Team Building
  • Show all
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Bio

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Topline AI
Here is the polished third-person bio: Brad Ricks is a seasoned executive with a proven track record of driving technology innovation and excellence. As a Director of Technology Operations at Killeen ISD, he spearheaded the development of classrooms of the future, leveraging mobility and high-speed connectivity to enhance student learning. With expertise in cloud computing, cybersecurity, and strategic planning, Brad has led teams to deliver industry-leading IT solutions, including virtualization, cloud presence, and desktop refresh cycles. A holder of multiple Microsoft certifications, including Microsoft 365 Certified Fundamentals and Microsoft Certified System Engineer, Brad brings a unique blend of technical expertise and business acumen to his role.

Credentials

  • Accessibility in Action
    Microsoft Accessibility
    Aug, 2019
    - May, 2026
  • Microsoft 365 Certified Fundamentals
    Microsoft
    Aug, 2019
    - May, 2026
  • MS-300 Deploying Microsoft 365 Teamwork
    Microsoft
    Jul, 2019
    - May, 2026
  • Coaching Skills for Leaders and Managers
    LinkedIn
    May, 2019
    - May, 2026
  • Exam 698: Installing and Configuring Windows 10
    Microsoft
    Feb, 2018
    - May, 2026
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
    Microsoft
    Apr, 2019
    - May, 2026
  • Microsoft Innovative Educator Expert
    Microsoft
    Aug, 2017
    - May, 2026
  • Certified Information System Security Professional
    (ISC)²
  • Cisco Certified Security Professional
    Cisco
  • ITILv3 Foundations
    ITIL Certified
  • Microsoft Certified System Engineer
    Microsoft

Experience

  • Heartland School Solutions
    • Account Manager
      • Dec 2019 - Present

  • Microsoft
    • Temple, Texas
    • Technical Specialist
      • Apr 2018 - Sep 2019
      • Temple, Texas

      Worked with K12 and Higher Education institutions to develop a technology strategy for implementing Microsoft 365 collaboration tools. Integrated those technologies into the day-to-day operations for faculty, staff, and students. Translated business needs into IT solutions. Specialized in Windows 10, Intune, Modern Workplace, Azure Threat Protection, Teams, and Configuration Manager.

  • Central Texas College
    • Killeen/Temple, Texas Area
    • Adjunct Professor
      • Aug 2016 - Aug 2018
      • Killeen/Temple, Texas Area

      I teach college students courses in Computer Science. Some of the classes I have taught and teach are Windows Servers, Network Security, Programming Logic and Design, and System Administration.We utilize technologies such as Blackboard to deliver content and exams to our students.

  • NCCE (Northwest Council for Computer Education)
    • Killeen/Temple, Texas Area
    • Professional Learning Specialist
      • Aug 2016 - Apr 2018
      • Killeen/Temple, Texas Area

      As a Professional Learning Specialist, I teach educators, administrators, and technology leaders about Microsoft products. My specialty in training is OneNote, Skype, Skype In The Classroom, Office 365, Sway, and Microsoft Teams.I have spoken at conferences such as TCEA and have taught at school districts across the country.

  • Killeen ISD
    • Killeen/Temple, Texas Area
    • Director Of Technology Operations
      • Mar 2008 - Apr 2018
      • Killeen/Temple, Texas Area

      Led a team of 30 technologists to create classrooms of the future with a focus on mobility, including student laptops and high-speed connectivity to digital resources with sustained professional learning support for teachers. Developed Killeen ISD’s IT strategy and aligning it with educational goals to be a long-term leader in educational technology. Worked with customers such as teachers, principals, and other departments to identify their needs and provide industry-leading IT solutions.The teams that I was responsible for included Networking, Audio/Visual, Telecommunications, Server Architecture and Applications, End User Devices, Virtualization and Storage. I was the driving force in bringing Killeen ISD's technology into a more modern design and framework. A few of the projects I had been directly responsible for include: 1) Bringing Virtualization to KISD2) Creating and managing a desktop, server, network, and project refresh cycle for new equipment3) Increasing Storage and Compute capability without increasing costs4) Establishing a cloud presence utilizing Office 3655) Training end users across the district on how to use Microsoft products for classroom and business uses.

Education

  • 1998 - 2000
    Texas A&M University
    Bachelor of Business Administration (B.B.A.), Information Technology
  • 2008 - 2010
    Tarleton State University
    Masters, Business Administration

Suggested Services

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Industry Focus. “Computer and Information Technology”

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