Experience

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  Emergent Holdings

  • Detroit, Michigan

  • Sr. Project Manager

    • Nov 2017 - Present
    • Detroit, Michigan

    Project Manager at Emergent Holdings, supporting Medicare Advantage products for Blue Cross Blue Shield of Michigan

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  Hewlett Packard Enterprise

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Healthcare Release Manager

    • Apr 2015 - Jun 2017

    Release and Configuration Manager, Healthcare Leveraged ServicesLead Release and Configuration Management activities for numerous (5+) Medicaid Management Information System (MMIS) Design and Development Initiatives (DDIs) concurrently as a leveraged service.• Release Management: Coordination of all Change Orders and Product Findings (defects) of the MMIS systems of multiple State accounts. Responsible for coordination of deployment to multiple environments per account (from System Test through Production) following System Life Cycle (SLC) best practices. Led Pre-Build content verification activities, ensuring approval of all COs and PFs prior to deployment. Managed emergency releases per account request. Worked with a global team of Release Engineers to coordinate deployment activities.• Change Management: Responsible for all Configuration Items (CIs) for numerous environments, including promotion and tracking of all Change Orders and Product Findings through the Application Lifecycle Management (ALM) system. Generated status reports using Team Foundation Server (TFS) to track progress of changes from teams of DDI Developers.• Process Improvement: Led process development and improvement activities across multiple accounts, including development of Change Management and Release Management processes.• Customer Relationship Management: Served as primary contact to multiple accounts for Release Management efforts, engaging in emergency releases as necessary to alleviate urgent development issues and maintain customer satisfaction.

  • Project Manager - Healthcare, Nevada MMIS

    • Apr 2013 - Apr 2015

    Project Manager, Nevada Medicaid Management Information Systems (MMIS) Lead development teams on small- to medium-sized MMIS projects following established HPES PMO Processes and Procedures.Council for Affordable Quality Healthcare (CAQH) Committee on Operating Rules for Information Exchange (CORE) Phase III Project• HPES Project Manager for Development and Implementation of the CAQH CORE Phase III Project• Responsible for project deliverables, from creation through approval, including Statement of Work, Project Schedule, Communication Plan, Design Specifications documents, Test Plan and Acceptance Criteria, and Test Results• Led a team consisting of 1 Tech Lead, 5 Developers, 2 Business Analysts, 1 Tech Writer, 1 Solution Architect, and multiple SMEs, all located remotely• Project Revenue: $1.1M, Approved Hours: 8992• Project completed successfully, on time, with no unplanned incidents or outagesTruven Data Center Move Project• Project Manager for phys. move of 15 servers from data center in MN to TX, with mirroring in VA• Coordination of NV State, HP, and Truven Resources and Project Schedules• Managed relevant asset tracking, coordination of technical requirements, HIPAA security and transportation procedures, chain of custody, and downtime impact• Project completed successfully, on time, with no unplanned incidents or outagesPMO Governance Documentation and Process Improvement• Created and updated PMO governance documentation to reflect actual practices and processes, including Risk and Issue Management, and Scope and Change ManagementPM Core Competencies:• Systems / Tech: PreSage, HP Project and Portfolio Management (PPM), MS Project, Steelray Project Analyzer• Skills: Cost and Effort Estimation, Tracking and Reporting; Risk and Issue Management; Schedule Management; Team Leadership; Customer ManagementPMP Mentorship: Presented Project Human Resources Management chapter of PMBOK to 50+ HP employees participating in PMP Mentorship Program

  • Project Manager / Sustain Application Lead - GM OnStar

    • Nov 2011 - Apr 2013

    Application Sustain Lead Manager, Location Based Services (LBS) Tower Manage Sustain Operations (Incident, Release, and Change Management) for LBS services within the mission critical GM OnStar application, following the ITIL process framework.• Incident Management: Lead resolution of all LBS severity incidents - actively engaging in incident conf calls; directing responsibilities of SMEs, and communicating incident status to HP and GM management; present incidents to OnStar exec. mgt. at Senior Management Review meeting; drive incidents to closure via Root Cause Analysis tool, by identifying Corrective Actions, Workaround, Root Cause, and Permanent Solution, while ensuring adherence to SLAs• Release Management: Coordination of LBS and global releases between Sustain, Development, and Release teams; participate in Rapid Response Center shifts during global application releases as required by organization• Change Management: Tracking of Change Requests (CRs) for the Global Geographical Information Systems and Turn-By-Turn applications, including preparation of CRs by LBS team, Red Team Review approval, ensuring that all CR requirements are met prior to Change Advisory Board presentation, and presentation of CRs to CAB to request executive approval• LBS Sustain Team Management: Manage LBS Sustain Team, consisting of 4 Subject Matter Experts (SMEs) in the US and 10 Continuity Of Service (COS) support engineers in India, to support the GGIS and TBT portions of the GM OnStar application; enable team to excel at their assigned roles by ensuring that they have the appropriate training, technical tools, and security access necessary; approval of monthly time reports; monitor team issue tracking and work-load leveling; participation in weekly IT Control Room (ITCR) shift to augment staff during peak times and cross-train to other applications; act as cross-functional liaison to Release, Network, and Server support teams to ensure required resources are engaged

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  Magna Steyr

  • Senior Systems & Process Engineer

    • May 2009 - Nov 2011

    Implement and maintain the systems and process landscape for the Supply Chain Management organization in support of the Ford Focus C346 Battery Electric Vehicle project.• Support and coordination of the engineering change management system, including participation on a team responsible for proces...

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  Magna Steyr

  • Project Coordination Team Leader, Procurement & Supply

    • Jun 2007 - Jan 2009

    Manager of the Project Coordination team for an Automotive Procurement and Supply project with Russian company GAZ to launch the GAZ Siber vehicle in Nizhny Novgorod, Russia.• Led a diverse team of four project coordinators responsible for Change Management, administration, and data integrity of ...

• 

  Sun Microsystems

  • Services Account Manager

    • Oct 2001 - Aug 2006

    Area Services Account Manager (SAM) 2004-2006Managed seven named accounts with combined annual contract value of over $1M. Provided both proactive and reactive service account management including escalation support and team leadership of disparate technical and management resources.• Managed mi...

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  Netscape

  • Services Account Manager

    • May 1998 - Sep 2001

    Ford / Visteon Enterprise Support Account Manager (ESAM) Managed software service relationship, including escalation support for 15 accounts in Michigan, Illinois, and Wisconsin.• Identified new sales opportunities and assisted Sales team with appropriate response.• Managed escalations involving ...

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  Electronic Data Systems (EDS)

  • Web Administrator / Design Engineer

    • Aug 1995 - May 1998

    Designed and implemented pilot document repository system for GM Powertrain.• Designed and integrated web application with Remedy document repository system allowing customers to easily view and manage important design documentation online.• Gathered customer requirements and designed systems and...