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Brad Decker profile image

Brad Decker

Line Developer 1879 at FASA Games, Inc.
Intro Book
Seasoned professional with a strong background in customer service, technical support, and management.
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Location
Bolingbrook, Illinois, United States, US
Languages
  • French Elementary proficiency
Skills
  • Customer Service
  • Microsoft Office
  • Creative Writing
  • Phone Etiquette
  • Management
  • Show all
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Bio

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Brad Decker is a seasoned professional with a strong background in customer service, technical support, and management. He has worked in various industries, including gaming, finance, and education, utilizing his skills in Microsoft Office, creative writing, and phone etiquette. With experience as a writer, support analyst, and head lifeguard, Brad has developed a unique blend of skills that enable him to effectively communicate with diverse groups and resolve complex issues. Currently, Brad is a Line Developer at FASA Games, Inc., where he has been working for over 10 years.

Experience

  • FASA Games, Inc.
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Line Developer 1879
      • May 2020 - Present

    • Writer
      • Nov 2013 - May 2020

      Creative writing, mathematics and physics consulting

  • Wintrust Financial Corporation
    • Rosemont Illinois
    • Support Analyst
      • Jul 2019 - Present
      • Rosemont Illinois

  • Comcast Cable
    • Naperville Illinois
    • Tech I
      • Feb 2016 - Jun 2019
      • Naperville Illinois

      My work as an Enteprise Customer Care agent primarily specializes in Business Voice Edge. I handle phone support and trouble shooting, and as of my first six months in the role all of my metrics are meeting or exceeding expectations.

  • VoiceWalker, Inc.
    • Woodridge Illinois
    • Technical Support / Customer Service
      • Feb 2012 - Jan 2016
      • Woodridge Illinois

      Customer service and support, programming and testing Asterisk PBX systems, troubleshooting and repair of phone systems.

  • Fox Valley YMCA
    • Head Lifeguard
      • Sep 2005 - Nov 2011

      Primary focus was on maintaining safety and patron surveillance. I also managed scheduling for multiple employees, organized and ran regular meetings and training sessions, kept order with large groups of people and children, and also taught youth swim classes.

  • Waubonsee Community College
    • Book Store Clerk
      • Nov 2005 - May 2007

      Assisting students with obtaining correct books for their classes, shipping and receiving, inventory management and setting up displays, and register operation.

Education

  • 2005 - 2007
    Waubonsee Community College
    Associate's degree, Computer Science
  • 2001 - 2005
    Sandwich High School
    High School Diploma, General Studies

Suggested Services

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Industry Focus. “Computer Games”

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