Experience

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  CuraLinc Healthcare

  • Chicago, Illinois

  • Care Advocate

    • Sep 2019 - Present
    • Chicago, Illinois

    Care Advocate• Assesses client concerns and provided guidance through a comprehensive clinical intake assessment.• Provides crisis stabilization to clients.• Utilizes critical thinking and problem solving skills to quickly resolve service issues to ensure customer/client satisfaction.• Maintains complete and accurate documentation of cases within clinical database.• Identifies appropriate resources for clients' presenting issues.•Educates clients about services, eligibility and referral processes.

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  Covenant House Illinois

  • Chicago, Illinois

  • Supervising Case Manager

    • Aug 2018 - Aug 2019
    • Chicago, Illinois

    • Provided Trauma informed care to clients ages 18-24 experiencing homelessness • Completed Comprehensive Assessments and developed (ISPs) individual service plans for all clients on an active caseload• Responsible for assessing clients at risk for self-harm and engaging emergency services accordingly• Conducted trauma informed CBT groups with clients• Provided 1:1 counseling to stabilize clients in crisis •Intervened in verbal and physical altercations between clients to deescalate the situation• Documented case notes, incident reports and services rendered in ETO.• Partnered without outside social service agencies and coordinated linkage to additional services• Supervised a team of Youth Advisors providing coaching, professional development and annual evaluations• Recruited candidates, hired and assisted in on-boarding new staff• Managed all staff scheduling for 24 hour, year round services• Maintained tracking for documents utilized daily by all staff in the Youth Development Center • CPR certified

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  ComPsych EAP

  • Chicago, Il.

  • Clinical Counselor, Clinical Team Manager, Operations Manager

    • Jan 2001 - Apr 2016
    • Chicago, Il.

    Operations Manager • Managed clinical support staff responsible for connecting at-risk clients to therapeutic services.• Reviewed clinical assessments and collaborated with Clinical Team Managers to prioritize cases involving suicidal and homicidal ideation.• Developed reports that monitor and trend data in real time hourly, daily, weekly, monthly, and annually including analysis by employee, customer, call type, time of day, etc. • Analyzed data/reports and made recommendations on future actions to improve results. Clinical Team Manager • Provided direction and coaching to a team of Master’s level clinicians.• Managed complicated inquiries and crisis intervention, educated providers/clients and reconciled inconsistencies and procedural difficulties.• Oversight of key operation metrics such as: call monitoring, queue management, productivity, quality of delivery and documentation.•Dispatched police/fire department to client’s location when in imminent risk.• Monitored daily activities within the department, including provider requests, service requests and staff scheduling. •Delivered continuous training for staff regarding implementation of new services, programs and accounts.Clinical Counselor • Assessed client concerns and provided guidance through a comprehensive clinical intake assessment.• Provided crisis stabilization to clients.• Utilized critical thinking and problem solving skills to quickly resolve service issues to ensure customer/client satisfaction.• Maintained complete and accurate documentation of cases within clinical database.• Identified appropriate resources for clients' presenting issues.•Educated clients about services, eligibility and referral processes.

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  Iyamah Behavioral Health

  • Chicago, IL

  • Counselor

    • Apr 1998 - May 2000
    • Chicago, IL

    • After DCFS intervention, utilized recreational therapy with children and adolescents coping with symptoms of trauma, neglect and abuse.• Provided family counseling sessions to assist transitions to and from foster care with a focus on family structure and behavior modification. • Counseled couples in session toward a goal of reunification.• Provided case management, testing, client centered counseling, group counseling and support to the senior population on site at Rehab/Geriatric facilities in NW Indiana.• Participated in client/student IEPs with Chicago Public Schools