Experience

• 

  IBM

  • Business Analyst

    • Jan 2024 - Present

• 

  Octo (formerly Sevatec)

  • United States

  • Mid-Level Technical Writer & Trainer

    • Jan 2021 - Present
    • United States

    • Provide monthly updates to contract documentation deliverables • Facilitate regular meetings with technical SMEs to update and ensure content accuracy of contract documentation• Provided client training on contract software upon request, building customer self-efficacy in with these tools in their daily work• Provide additional support to team members, documenting change procedures as needed • Manage document repository for contract deliverablesMajor Accomplishments: Dramatically reduced the processing time for system access request forms from approximately 2 weeks to as little as a few hours. This increased our client’s performance thus improving customer satisfaction.

• 

  Staff Development for Educators

  • National Instructional Coach

    • Aug 2016 - Feb 2021

    * Designed and facilitated custom national training sessions and day-long workshops for teachers and administrators * Traveled around the country, introducing research-based instructional strategies to build student self-efficacy* Professional development topics included: Growth Mindsets, Formative and Summative Assessments, Analyzing Student Work, and Chromebook Technical TrainingMajor Accomplishments: Respected guest presenter and thought leader, invited repeatedly to return and coach teachers by local school district.

• 

  Washington County Public Schools

  • Educator

    • Nov 2020 - Dec 2020

• 

  Frederick County Public Schools

  • Frederick, Md

  • Educator

    • Aug 2018 - Jun 2020
    • Frederick, Md

    * Created and executed engaging, asynchronous online math lessons* Designed and implemented differentiated instruction and coursework curricula* Managed, motivated, assessed and forged strong relationships with over 100 students per semester Major Accomplishments: Served on the district's Curriculum Writing Team, by invitation only from the Math Specialist. Throughout the year, our focus was to edit and update the school district's geometry formative and summative assessments to align with the mathematic standards. Worked during the summer of 2019 on aligning the exams with course expectations and student education levels.

• 

  Keno Kozie Associates

  • Technical Analyst

    • Sep 2016 - Aug 2018

    * Analyzed desktop and remote access applications to resolve technical issues for multiple law firms as part of a 10K person customer-base* Documented technical support calls and maintained database of all client interactions* Obtained and maintained client specific security-clearances through background investigations* Updated knowledge base material to ensure accurate contentMajor Accomplishments: Developed and designed MS Office Quick Tip Sheet for legal client.

• 

  ThinkCERCA

  • Chicago, IL

  • Education Writer

    • Jun 2016 - Oct 2016
    • Chicago, IL

    Wrote passages and created data to be used with online math lessons that address educational standardsCreated lessons that scaffold learning and support critical thinking, reading skills and argument development

• 

  Atlantic Research Partners

  • Chicago, Illinois, United States

  • Faculty Member

    • Jan 2014 - Jul 2016
    • Chicago, Illinois, United States

    * Provided instructional support services to over 100 teachers and administrators at over ten high school and elementary schools.* Examined administrative and individual teacher needs through information gathering sessions* Facilitated professional development where teachers created rigorous student-centered lessons/activities that promoted critical thinking, literacy and problem-solving skills* Customized professional development to meet individual based school goals and needs as outlined in School Improvement PlansMajor Accomplishments: Developed solid rapport with all stakeholders of varying degrees of administrative oversite, including teachers, to address and achieve school wide goals.

• 

  Wisconsin Mathematics Council

  • Wisconsin Math Conference

  • Professional Speaker

    • May 2015 - May 2015
    • Wisconsin Math Conference

    Presentations titles include:"Fixed Mindset, Math Anxiety and Working Memory""Math Chat""Purposefully Analyzing Student Work"

• 

  Chicago Public Schools

  • Chicago, IL

  • Educator

    • Jan 2007 - Jan 2014
    • Chicago, IL

    * Designed and implemented coursework providing differentiated instruction for eight different levels of math and English courses* Drove instructional practice through original problem-based learning exercises to maximize student engagement, comprehension and capacityTEAM LEADER | 2011 - 2013* Over a three-year period, lead a team of 8 teachers in developing course outlines, curricula, and unit plans to produce meaningful student-centered formative and summative assessments* Determined targeted areas of instruction through data analysis of district level standardized testsFRESHMEN TRANSITION INSTRUCTOR & INSTRUCTIONAL LEADERSHIP TEAM (ILT) | 2007 - 2009* Taught summer school to eighth grade students to assist transitioning from elementary to high school* Evaluated assessment criteria and data to Identify and implement instructional needs for school as a wholeMajor Accomplishments: Incorporated standardized test (ACT/SAT) skills through integration into school-based curriculum and real-world application while building student self-confidence and efficacy

• 

  Northe

  • Chicago, Illinois, United States

  • Graduate Assistant

    • Aug 2004 - May 2007
    • Chicago, Illinois, United States

    * Researched and correlated data from educational research studies* Transcribed interviews for research studyMajor Accomplishments: Invited to co-author Improvisation, Creative Pedagogy, and Learning in the Urban Classroom: The Second City Educational Program.

• 

  ABN AMRO Bank N.V.

  • Chicago,

  • Technical Support

    • Aug 2002 - Aug 2004
    • Chicago,

    * Provided technical support and banking assistance to a 10k person customer-base* Responded to customer inquiries through phone, email and chatMajor Accomplishments: Developed training resources and curricula to enhance internal employee performance.

• 

  Northwestern Memorial Hospital

  • Chicago, Illinois, United States

  • Educational Consultant

    • Apr 2002 - Jul 2002
    • Chicago, Illinois, United States

    * Acted as a liaison between education department and other departments* Interviewed stakeholders and observed departmental procedures to identify opportunities for training materials and resourcesMajor Accomplishments: Invited to co-author Improvisation, Creative Pedagogy, and Learning in the Urban Classroom: The Second City Educational Program.

• 

  InstallShield Software Corporation

  • Schaumburg, Illinois, United States

  • Technical Trainer

    • Apr 1998 - Dec 2001
    • Schaumburg, Illinois, United States

    * Taught software training classes to clients from a diverse set of industries at training sites around the worldINSTRUCTIONAL DESIGNER | DEC 1999 ? DEC 2001* Planned, designed and implemented software training curricula and procedural manuals using the ADDIE Model* Created and customized software training classes for international corporations including Mastercard, Chase/Manhattan and EMC* Managed project development team creating instructional content and multimedia for asynchronous online learning program* Wrote, edited, and reviewed internal website content and marketing materialMajor Accomplishments: Created and managed team to create InstallShield's first self-paced online learning program.