Experience

• 

  YepHome.com.au

  • Australia
  • Technology, Information and Media
  • 1 - 100 Employee

  • Product Manager

    • Nov 2021 - Present

  • Associate IT Product Manager

    • Aug 2021 - Nov 2021

• 

  Atira shaped by Scape

  • Melbourne, Australia

  • Resident Assistant

    • Jan 2019 - Dec 2019
    • Melbourne, Australia

    - Assist Community Manager in organizing residential activities- Responsible for staffing front desk and administration work- First-aid qualified and fire emergency training as a response officer- Close collaboration with colleagues in a diverse cultural work environment

• 

  JD.COM

  • Beijing City, China

  • Product Manager

    • Dec 2014 - Apr 2017
    • Beijing City, China

    - Responsible for customer service systems and after-sales systems such as CRM, CTI, After-sale system, Examination system, Questionnaires system, and user-faced websites and mobile applications. - Optimized every detail of Customer Help Center on Web & Mobile app by doing A/B testing and FGD to increase usability and user experience.- Perform enhancement for existing digital services products and platforms,re-designed after-sale process including self-support, third party support, and supplier support.- Conduct integration with Interactive Voice Response and automatic web service to distribute customer calls and reduce customer waiting time and distribution rates.- Participated in a project to Self-build Computer Telecommunication Integration System and designed web interface and routing function.

• 

  Jumei.com

  • China
  • Technology, Information and Internet
  • 500 - 600 Employee

  • Supervisor of New media center

    • Apr 2014 - Dec 2014

    - Scoped and developed a company public opinion monitoring system. - Formulate public opinion guidance strategy in public opinion crisis.- Create marketing and events plans for release and promotion on social media channels.- Conduct business and relationships development with other brands and platforms in order to improve market awareness to boost the company's sales revenue.- Active coaching and mentoring to support and encourage co-workers to achieve department goals and help to promote performance.

  • Media Planner of New Media Centre

    • Jul 2013 - Apr 2014

    - Responsible for writing external promotion plan- Write publicity articles- The release of new media articles- Selection of new media articles- External brand cooperation