Experience

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  NAVBLUE, an Airbus Company

  • France
  • Airlines and Aviation
  • 400 - 500 Employee

  • Principal Product Manager

    • Oct 2022 - Present

  • Product Application Specialist

    • Nov 2018 - Oct 2022

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  Horizon Air/Alaska Air Group

  • Greater Seattle Area

  • Director of Crew Support

    • Jan 2015 - Jun 2018
    • Greater Seattle Area

    Oversight of Crew Planning, Scheduling, Pay and Crew Hotels. Responsible for the building, analysis facilitation of crew schedules, daily crew flight operations & ensuring continuity of our flight schedule. C

• 

  United Express dba CommutAir

  • Cleveland, Ohio

  • Director of Crew Scheduling and Planning

    • Nov 2008 - Dec 2014
    • Cleveland, Ohio

    Manage the daily crew planning, scheduling, and operational activities of the department; provide influential leadership, coaching, and mentorship to a team of over 300+ crew members, facilitate training programs, and delegate work assignments. Direct the construction of monthly bid pairings; analyze and process new bids, award crew bids, and forecast future staffing requirements. Collaborate with cross-functional teams within the department to facilitate the daily operations, ensure timely completion of duties and achieve compliance.• Authored departmental manuals and created and implemented policies and procedures; maintained a focus on team development and potential and directs effective continuous improvement initiatives• Instrumental in union negotiations and contract administration and implementation; negotiated scheduling contracts to achieve favorable terms, ensured schedules met guidelines, and enforced strict practices

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  Flight Options

  • Richmond Heights, Ohio

  • Scheduling Coordinator

    • 2007 - 2008
    • Richmond Heights, Ohio

    Optimized utilization rates throughout the company through effective leadership, schedule control, and resource allocation; maintained continual uptime, resulting in a decrease in costs and an improvement in overall efficiency. Supported the dispatch requirements and achieved flight safety; provided consultative support on the aircraft management operations and compliance. Worked closely with cross-functional crews to ensure proper coverage of the scheduled flights; analyzed requirements and submitted recommendations.

• 

  The MCS Group

  • Philadelphia, Pennsylvania

  • Regional Manager

    • 1997 - 2003
    • Philadelphia, Pennsylvania

    Coordinated the daily operations of the region and provided leadership to regional teams; facilitated training programs to maximize employee performance, coordinated workflow, and prioritized assignments. Delivered world class client service and sales support; conducted needs analysis, initiated presentations, presented key solutions, and generated new business. Established and maintained professional and productive relationships with clients, decision makers, or business owners. Directed the administrative and business support activities.• Developed accurate quarterly and annual forecasts and budgets; consistently exceeded established goals and objectives, maintained budgetary compliance and negotiated contracts to reduce expenses• Responded to and effectively resolved complex complaints in a timely manner to ensure satisfaction; achieves optimal customer satisfaction rates and recognized for maintaining overall trust and respect