Experience

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  SNGULAR

  • Spain
  • Information Technology & Services
  • 700 & Above Employee

  • Global COO

    • Apr 2024 - Present

    As the Chief Operating Officer of Sngular, I am responsible for overseeing the company's operations and driving strategic initiatives to optimize efficiency, profitability, and client satisfaction across diverse geographic regions including EMEA, USA, México (LatAm), and the Middle East. Key responsibilities and achievements include:• Spearheading operational excellence initiatives to streamline processes, enhance productivity, and improve service delivery.• Collaborating closely with cross-functional teams to align business objectives and drive cohesive execution of company strategies.• Leading organizational change management efforts to foster a culture of innovation, agility, and continuous improvement.• Implementing robust performance metrics and reporting systems to track key performance indicators (KPIs) and drive data-driven decision-making.• Driving expansion efforts into new markets and verticals, leveraging market insights and industry trends to capitalize on growth opportunities.• Championing diversity, equity, and inclusion initiatives to build a more diverse workforce and promote a culture of belonging.

  • Managing Director USA & Mexico

    • Sep 2022 - Present

    • Oversee sales, operations and people structures with focus in efficiency improvements and training and delegating to senior management functions and responsibilities team skills growth in order to improve scalability• Direct financial operations, including budgetary processes, to ensure that sound financial controls are in place• Coordinate with Talent and Recruiting areas to implement strategies to allow Sngular to retain more talent and become more appealing to external candidates• Work closely with other areas, departments and teams within the organization (global and local in Sngular’s footprint) to identify synergies and to connect key people• Develop and mentor of the leadership team while promoting a feedback and continuous improvement culture

  • Cross-border Business Director & Head of U.S. Operations

    • Jul 2019 - Mar 2024

    • Focused on increasing the revenue of the cross-border team, especially between USA-Spain and USA-Mexico but also between others like Singapur-Spain• Internal advocate for multi location and cross-cultural teams• Responsible for Sngular USA P&L• Ensure the delivery and the quality of the services provided by the operations team in the US focusing on generating long term relationships with our clients• Responsible for budgeting in the US as well as definition and follow up of KPIs to measure business health, both in the US and globally for the company• Definition of OKR and follow up

  • Regional Manager

    • Oct 2015 - Jul 2019

    • Build and maintain strong, long-lasting customer relationships• Forecast and track key account metrics• Identify and grow opportunities within territory and collaborate with global sales team to ensure growth attainment• Present and deliver proposals with a strong bias toward gaining commitment• Contributes to team effort by accomplishing related results as needed• Sngular Dallas Office Manager• Coordinate the delivery of services among different projects and activities to increase effectiveness and efficiency• Responsible for the assessment of different PEO organizations and the process to join the chosen one, which provided a huge improvement of Sngular’s benefits package

  • Program Manager

    • Jan 2014 - Sep 2015

    • Managed a team of 50+ people ensuring the delivery of services to the biggest client of the company (25% of annual revenue).• Develop proposals for the client to ensure the continuous delivery of services.• Recruit, interview and select well-qualified program staff.• Supervise account's staff by providing direction, input and feedback.• Coordinate the delivery of services among different projects and activities to increase effectiveness and efficiency.• Ensure that the projects operate within the approved budget.• Support billing processes to ensure proper information is used and invoices are submitted according to the established timelines.•• Identify and evaluate the risks associated with the projects and take appropriate action to control the risks.•• Ability to collaborate with high performing cross functional team members off-shore located.

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  Informática El Corte Inglés

  • Spain

  • Project Manager

    • Dec 2007 - Jan 2014
    • Spain

    • Managing clients and business development at different business sectors: banking, transport, energy, naval,…• Presales: writing of tenders and introducing them to clients.• Planning, management, coordination and outsourcing of projects and teams.• Regular follow up and presenting results to clients and supervisors.• Definition of a project development methodology based on the standards ISO-12207 and CMMi.• Lectures on “DPM Architect: computer aided design of finantial models” at XBRL Week Madrid conference.Skills: Decision making, Conflict resolution, Project management, Leadership, Thrive on pressure, Design thinking.

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  MediaNet Software

  • Spain

  • Senior Consultant

    • Mar 2004 - Dec 2007
    • Spain

    • Responsible for technical development and on the job training.• Analysis and design of information systems. • Part of the in-company trainers team.•• Involved in the recruitment process.Skills: Design thinking, Teamwork, Suggesting alternatives, Decision making.

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  Avanade

  • Spain

  • Senior Software Developer

    • Oct 2002 - Mar 2004
    • Spain

    • Technical design and development based on received specifications.• Technical support to team members.Skills: Teamwork, Change adaptability, Continuous learning.

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  COPAC (Colegio Oficial de Pilotos de la Aviación Comercial)

  • Spain

  • IT Manager

    • Mar 2000 - Sep 2001
    • Spain

    • Responsible for definition and development of corporate web portal.• Infrastructure management.• Support and training of employees and associates.Skills: Proactiveness, Organized, Responsible, Technology assessments.