Experience

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  Reward Gateway

  • Plovdiv, Bulgaria

  • Client Success Manager

    • Mar 2024 - Present
    • Plovdiv, Bulgaria

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  Morrisons

  • Newark, England, United Kingdom

  • Customer Assistant

    • Jul 2023 - Apr 2024
    • Newark, England, United Kingdom

    *Customer engagement and support to consistently exceeding service expectations. *Proactively assisted customers in locating products, offering product knowledge, and providing recommendations to enhance their buying experience. *Resolved customer queries and concerns promptly, ensuring a positive resolution and customer satisfaction. *Collaborated with team members during peak hours, contributing to a smooth workflow and achieving weekly sales targets.About the company:Morrisons is a major supermarket chain in the United Kingdom, known for providing a wide range of grocery and household products. Founded in 1899 by William Morrison as a market stall for butter and eggs, the company has become the fourth-largest supermarket chain in the UK. Morrisons operates a network of stores across the country, offering fresh produce, meat, dairy, bakery items, and non-food products like clothing and household goods.

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  Sixty K Ltd (60K)

  • Lit Fibre Customer Support

    • Apr 2023 - Jun 2023

    * Handle customer inquiries, concerns, and issues promptly and effectively.* Utilize various communication channels (phone, email, live chat) to assist customers.* Provide product information, troubleshoot problems, and offer solutions.* Maintain a professional and empathetic approach while addressing customer needs.* Collaborate with cross-functional teams to resolve complex customer issues.* Using Salesforce and Calix softwareAbout the company:Lit Fibre is a Gigabit Internet Service Provider, bringing 1Gb speeds to UK towns and communities. Established in 2021 by a team with deep industry experience and expertise, Lit Fibre now delivers full-fibre internet services to around 25 towns and cities in the UK. Still growing fast, Lit Fibre's mission is to bring world-class full fibre to 500k homes by 2026.

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  Currys plc

  • Newark, England, United Kingdom

  • Product Support Engineer

    • Mar 2017 - Mar 2023
    • Newark, England, United Kingdom

    About the position:* Product technical support in various activities related to mobile phones, tablets, laptops, Google smart products, and Samsung audio such as grading, data wiping, and processing within the warehouse stock, using Myriad software.* Tests, checks, and flashing of the devices with Authorized Samsung Service Centre tool - Samsung Galaxy Must in order to restore Samsung warranty after repairs.*Using GSX (Global Service Exchange) Official Apple tool for repair and order management of Apple devices and their parts, checking devices details, configuration, FMIP, and warranty; *Testing devices after repairs*Consigning and logistic organization of stock partitions, using IMS and Rlog software.*Preparing product presentations and various materials on technical specifications of different categories of devices for wholesale customers. *Achieving daily targets*High scores on Performance and development review assessmentsAbout the company:Currys (branded as Currys PC World between 2010 and 2021) is an electrical retailer and aftercare service provider operating in the United Kingdom and Ireland, specialising in white goods, consumer electronics, computers and mobile phones.

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  MAX Ltd.

  • Bulgaria

  • Telecommunication Office General Manager, Sales Department

    • Mar 2014 - Jun 2016
    • Bulgaria

    About the position:*Responsible for the overall organization and management of the work processes and sales target in the office;*Acquisition of new accounts and Retention of existing ones;*Dealing with corporate and private accounts;*Building market position by locating, developing, defining, negotiating, and closing business relationships in different corporate domains;*Supervising team of sales representatives in their everyday activities and assisting them in resolving different problems; *Maintain accurate records and update database in regards of different account activities, partners, and opportunities with their current status;*Reviewing sales performance;*Setting of personal and corporate revenue objectives;*Training new sales staff;About the company: MAX is a telecom operator, who in 2007 first in Europe build a WiMax mobile network. In May 2014. Max announced the launch of Bulgaria's first commercially available mobile network of the fourth generation (4G) standard LTE, now has coverage of 50% of the urban population in the country. The company offers high-speed mobile Internet and successfully established itself as one of the mobile operators in Bulgaria.

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  Avenir Telecom

  • Bulgaria

  • Telecommunication Office General Manager, Sales Department

    • Dec 2011 - Dec 2013
    • Bulgaria

    About the position:*Responsible for the overall organization and management of the work processes and sales target in the office; *Development the retail network and provide the best customer service; *Managing the office, organizing the sales activities, customer service, monitoring stock movements, work with documents and archives; *Monitoring and improvement the sales process; *Supervising team of sales representatives in their everyday activities and assisting them in resolving different problems; *Preparation of working schedules in the office, assigning specific tasks to each of the sales persons and supervise their performance;*Attending Managers’ meetings and building company strategy;*Preparing executive reports; *Provide support and training staffAbout the company: Avenir Telecom is a telecommunication products' distributor and related services' provider. It is one of the leading companies in the European market. The major shareholder is the holding company OXO. The Company has worldwide operations. They consist in the distribution and sale of a wide variety of communication products. The company is presented in Bulgaria since 2006.

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  Waves Oceanfront Resort

  • Old Orchard Beach, Maine

  • Technical Support Professional

    • Apr 2011 - Oct 2011
    • Old Orchard Beach, Maine

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  Avenir Telecom

  • Bulgaria

  • Senior Telecommunication Sales Representative, Sales Department

    • Sep 2009 - May 2011
    • Bulgaria

    About the position:*Assisting corporate and private customers to choose appropriate telecommunication product;*Creating presenting materials related to promotions and positioning of the products;*Providing consultancy regarding financial leasing of products;*Providing regular stock checks and takes;*Ordering of equipment, receiving deliveries from suppliers;*Responsible for processing cash and card payments;*Following the sales targets and corporate goals;*Attending product and strategy training sessions;*Training new sales staff in operations and procedures;About the company: Avenir Telecom is a telecommunication products' distributor and related services' provider. It is one of the leading companies in the European market. The major shareholder is the holding company OXO. The Company has worldwide operations. They consist in the distribution and sale of a wide variety of communication products. The company is presented in Bulgaria since 2006.

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  Mobil1 Ltd

  • Bulgaria

  • Telecommunication Sales Representative, Sales Department

    • Oct 2006 - Sep 2009
    • Bulgaria

    About the position:*Assisting corporate and private customers to choose appropriate telecommunication product;*Accurately describe the service features and benefits;*Providing consultancy regarding financial leasing of products;*Providing regular stock checks and takes;*Receiving deliveries from suppliers;*Responsible for processing cash and card payments;*Following the sales targets and corporate goals;*Attending training sessions and learning about product details;*Training new sales staff in operations and procedures;About the company: Mobil 1 is a telecommunication products' distributor and provider of related services operating on the market as Mobile Shop Chain BEEP within the territory of Bulgaria.