Experience

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  Renewable Energy Assurance Ltd

  • United Kingdom
  • Renewable Energy Semiconductor Manufacturing
  • 1 - 100 Employee

  • GGCS Acting Scheme Manager

    • Apr 2024 - Present

    Stepping up to cover a number of the Scheme Director's responsibilities during their parental leave, in addition to performing existing duties as Senior Membership and Compliance Officer.

  • GGCS Senior Membership and Compliance Officer

    • Feb 2024 - Present

    Processing and verifying the data submitted as part of gas registrations and transfers for the GGCS. Liaising with producers if the submitted information requires further clarification or amendment. Managing the receipt and review of annual reports from producers. Collation of quarterly reports and market updates. Raising and issuing invoices to members, including debt management. Ongoing work to streamline the processes and documents utilised by the Scheme.

  • GGCS Membership and Compliance Officer

    • Jan 2020 - Feb 2024

    Processing and verifying the data submitted as part of gas registrations and transfers for the GGCS. Liaising with producers if the submitted information requires further clarification or amendment. Managing the receipt and review of annual reports from producers. Collation of quarterly reports and market updates. Raising and issuing invoices to members, including debt management. Ongoing work to streamline the processes and documents utilised by the Scheme.

  • Dispute Resolution Caseworker

    • Feb 2016 - Feb 2022

    Assisting with the processing, management, and resolution of complaints about member companies made by consumers to the Renewable Energy Consumer Code.Responsible for a caseload of complaints and taking them forward as necessary through mediation between the company and consumer. Utilising good time management and attention to detail, registering complaints received through a number of mediums (online, e-mail, or post) onto the complaints database and updating with progress as necessary.Acting as the first point of contact for consumers wanting information on the progress of their complaint and ensuring appropriate contacts in companies are responding, and chasing up responses where necessary. Liaising with monitoring and non-compliance teams regarding any serious concerns about member companies as required.Helping collate statistics and documents for the annual and highlight reports. Producing the quarterly sectoral newsletter for RECC members using InDesign.

  • GGCS Support

    • Jan 2019 - Dec 2019

    Processing and verifying the data submitted as part of gas registrations for the GGCS Scheme. Liaising with producers if the submitted information requires further clarification. Assisting in the collation of quarterly reports. Raising and processing monthly invoices.

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  Renewable Energy Assurance Ltd

  • Acting Dispute Resolution Manager

    • Oct 2017 - Sep 2018

    Overseeing the dispute resolution activities carried out by the Renewable Energy Consumer Code (RECC). This includes, but is not limited to:• implementing and supervising systems (including the database) for managing all disputes registered with RECC;• managing a team of internal and external dispute resolution caseworkers;• overseeing and mediating a caseload of disputes;• liaising with other RECC team members as necessary to process and progress disputes appropriately;• liaising with other bodies involved in dispute resolution management in the sector when required;• assisting with compilation of statistics related to disputes for quarterly and annual reporting purposes; and• managing disputes which have been offered arbitration.

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  Freelance

  • London, United Kingdom

  • Freelance Translator/Interpreter

    • Jul 2014 - Feb 2016
    • London, United Kingdom

    Completing translation of various technical documents, e-mails and presentations from Russian-English and vice-versa quickly and accurately on a project-by-project basis. Often working to short deadlines (same-day and next-day). Can also provide simultaneous interpreting services.

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  Natural Capital Ltd

  • Edinburgh, United Kingdom

  • Environmental Consultant

    • 2012 - Jun 2014
    • Edinburgh, United Kingdom

    Worked on a wide portfolio of projects including:• coordinating and carrying out a Sustainability Appraisal (SA), Strategic Environmental Assessment (SEA) and Habitats Regulations Appraisal (HRA); supporting a range of Environmental Impact Assessment (EIA) projects mainly in the infrastructure and energy sectors (including the preparation of GIS materials, consultations, research contributions, drafting, proofing and printing);• project managing and contributing to the creation of supplementary planning guidance for Scottish Natural Heritage and West Lothian Council; Environmental Management System (EMS) and ISO 14001 implementation; and project management support and corporate social responsibility (CSR) advice and assurance (including the creation of comprehensive biodiversity passports for the properties of a well-known whisky company);• helping coordinate the audit and ensuring delivery of committed mitigation measures for an electrical substation and overhead line project; and• various clerical duties, helping facilitate the update of the company website as well as publishing of new articles and content; assisting in market research and production of marketing materials; and managing the recycling arrangements in the office.

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  Axis Security Services

  • United Kingdom
  • Facilities Services
  • 700 & Above Employee

  • HR Assistant

    • May 2012 - Aug 2012

    Performed various clerical duties including proofing of documents and spreadsheets, answering phone calls and emails and kept employee databases up-to-date. Assisted with screening of new employees to BS7858 requirements during the busy period leading up to the London Olympics.

  • Office Assistant

    • Mar 2012 - Apr 2012

    Assisted the company with part of their annual ISO14001 Review by looking into carbon-footprinting. Designed questionnaires to gather employee transportation data and calculated yearly estimates of carbon-dioxide emissions for individual employees based on transportation method. Additionally, performed clerical and administrative duties including answering telephones in a large business environment, stock checks, e-mails, and any ad hoc duties.

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  RPV Agencies Ltd

  • London, United Kingdom

  • Company Director's Assistant and Courier

    • Dec 2009 - Aug 2010
    • London, United Kingdom

    Performed various clerical duties including proofing of documents, issuing invoices, answering phone calls and emails and keeping track of the companies’ finances and petty cash box. Lodged passports and accompanying documents, carrying out amendments and dealt with any issues as they arose. Additionally, helped design marketing materials and liaised with printing companies and newspapers to get them published. Also provided computer technical support.