Experience

• 

  Pngme (We're Hiring)

  • Technical Content Writer

    • Mar 2021 - Nov 2023

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  HarperCollins Publishers

  • United States
  • Book and Periodical Publishing
  • 700 & Above Employee

  • Contracts Assistant

    • Mar 2019 - Feb 2021

  • Contracts Administrative Assistant

    • Sep 2017 - Mar 2019

  • Licensing Assistant (fixed term)

    • Feb 2017 - Sep 2017

• 

  Virginia Commonwealth University

  • Richmond, Virginia Area

  • Communications Coordinator

    • Jul 2015 - Apr 2016
    • Richmond, Virginia Area

    - Restructured communication flow and documentation process for the Division- Edited the School of Medicine’s accreditation documentation- Restructured the Division’s shared drive and wrote user guidelines - Acted as interim Executive Assistant to Division lead and trained administrative team members

• 

  SAIC

  • Washington D.C. Metro Area

  • Technical Writer

    • Nov 2009 - Aug 2013
    • Washington D.C. Metro Area

    - Wrote and refined documentation including user guides, training material, presentations, policies and procedures, process maps, progress reports, life-cycle milestone documentation- Edited large, diverse library of documentation for consistency and clarity - Facilitated peer reviews and code review compliance training sessions- Created templates for documentation and presentations- Collected end user requirements and altered documentation accordingly- Administered service request email account and database for 200 users- Helped to author, and acted as head liaison for, team’s quality assurance process