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Bonnie Lusco profile image

Bonnie Lusco

Client Services Manager at Ibm
Intro Book
Seasoned IT professional with 19 years of experience in banking, customer service, and leadership.
  • Claim this Profile
Location
Winchendon, Massachusetts, United Sta...
Skills
  • Banking
  • Customer Service
  • Retail Banking
  • It Management
  • Microsoft Office
  • Show all
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Bio

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Bonnie Lusco is a seasoned IT professional with 19 years of experience in banking, customer service, and leadership. She has held various roles, including IT Technical Analyst, Field Operations Manager, and Escalation Manager, supporting companies like TD Bank and Soroc Technology. Bonnie holds a Novell networking certificate and an Associate's degree in Business Administration and Management.

Credentials

  • ITIL Foundations V3
    APMG-International
    Sep, 2015
    - Jun, 2026

Experience

  • Ibm
    • Client Services Manager
  • Soroc Technology
    • Canada
    • Information Technology & Services
    • 400 - 500 Employee
    • Field Operations Manager
      • Jan 2024 - Present

      Field Operations Manager for Soroc Technology supporting TD Bank US locations.This position is responsible for supervising a team of field technicians to achieve the company’s objectives and Service level Commitments. Responsible for providing guidance, instructions, training and leadership skills to inspire the team to perform at their best. Responsible for knowledge-based maintenance and process documentation. Responsible to create a cohesive team that works efficiently together to maximize the team’s potential and objectives.

    • Escalation Manager / Field Technician
      • Apr 2018 - Jan 2024

      Escalation Manager for the Soroc Field Technicians supporting TD Bank US locations.Providing Desktop support to the TD Bank end-users throughout TD Bank's US footprint.

  • TD
    • Leominster, MA
    • IT Technical Analyst V
      • Nov 2017 - Apr 2018
      • Leominster, MA
  • Ashburnham Westminster Regional School District
    • Ashburnham, MA
    • IT Technology Specialist and AV Support Technician
      • Nov 2016 - Nov 2017
      • Ashburnham, MA
  • TD
    • VP PC LAN Regional Mgr II
      • Dec 2008 - Jan 2016

    • Regional PC LAN Mgr I
      • Jul 2002 - Dec 2008

    • PC LAN Tech II
      • Feb 1997 - Jul 2002

  • TD - formerly - CFX / Safetyfund Bank
    • PC Software Training / Support Specialist
      • Feb 1995 - Feb 1997
  • TD - formerly - Safetyfund Bank
    • Secretary to Sr. VP of Trust Investments
      • Sep 1987 - Feb 1995
  • TD - formerly - Safetyfund Bank
    • Loan Adminstration Clerk
      • Sep 1986 - Jun 1987
  • TD - formerly - Safetyfund Bank
    • Customer Service Representative
      • Nov 1984 - Jul 1986
  • TD - formerly - Safetyfund Bank
    • Bank Teller
      • Jan 1979 - Jun 1980
  • TD - formerly - Safetyfund Bank
    • CSR / Teller
      • May 1973 - Oct 1977

Education

  • Mount Wachusett Community College
  • Fisher College
  • 2003 -
    New Horizons Computer Learning Centers
  • Holy Family High School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Information Technology”

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