Experience

• 

  financial service company

  • Cape Cod, MA

  • Office Administrator

    • Oct 2017 - Present
    • Cape Cod, MA

• 

  Cape Cod Coffee

  • Mashpee, MA

  • Wholesale Customer Service Manager

    • Jul 2013 - Oct 2017
    • Mashpee, MA

    Managed wholesale customer accounts. Assisted with brand marketing through social media and community-based means. Prepared and hand packed fresh roasted coffee orders - including online, telephone, business office or vendor supply orders. Received customer payments by credit card, check or cash for both wholesale and retail coffee orders. Educated consumers on various coffee brewing methods and techniques.

• 

  Contracted by Cape Organization for the Rights of the Disabled

  • Hyannis, MA

  • Special Needs Job Coach

    • Jul 2013 - Aug 2013
    • Hyannis, MA

    Motivated and counseled a disabled teen to learn basic job skills required by her firstemployer to transition from a school environment to a vocational setting.

• 

  Spirit Halloween

  • Hyannis

  • Sales Associate

    • Aug 2012 - Nov 2012
    • Hyannis

    Assisted customers in costume building, creation and selection including makeup, wigs, props and accessories. Completed sales transactions on a point-of-sales register system.

• 

  Mamdouh Riad, MD, Primary Care Physician

  • Hyannis, MA

  • Per Diem Administrative Medical Specialist

    • Jan 2010 - May 2011
    • Hyannis, MA

    Assisted patients in the reception area for a busy primary care physician's practice. Verified and collected patients' insurance information and coinsurance payments. Converted patient records to a digital format using Pen Chart system. Assisted in the conversion of electronic health records to a cloud-based system, Athena.

• 

  David J. Brown, MD, Rheumatology

  • Hyannis, MA

  • Medical Secretary

    • Sep 2007 - Jun 2009
    • Hyannis, MA

    Provided clerical support for a busy rheumatology practice. Assisted patients in the reception area as well as through a multi-line phone system. Organized and maintained patient records, converted patient charts from paper to digital using Pen Chart system. Coordinated health insurance referrals with multiple health plans.

• 

  Parent Information Network

  • Cape Cod Region

  • PIN Parent Supporter

    • Mar 2006 - Jun 2008
    • Cape Cod Region

    Provided support to parents of children with mental, emotional and behavioral difficulties on Cape Cod. Coordinated and facilitated monthly support group meetings. Provided information about resources, education, state-funded programs and other options for qualifying families.

• 

  MacCentral.com

  • n/a

  • Software Reviewer

    • Nov 1998 - Feb 2001
    • n/a

    Reviewed children’s educational software for a Web site focused on Apple computer products. Worked as a freelancer.

• 

  Aetna / U.S. Healthcare

  • Tewksbury & Burlington, MA

  • Provider Relations Representative

    • Jan 1996 - Nov 1996
    • Tewksbury & Burlington, MA

    Provided phone support to physicians and other health care providers seeking claims and benefits information for a major health insurance provider. Learned medical terminology, routed claims referrals to the appropriate sources.

• 

  Pearle Vision

  • Burlington Mall

  • Licensed Dispensing Optician

    • May 1994 - Jan 1996
    • Burlington Mall

    Helped customers design, fit and purchase prescription eyewear. Provided one-on-one training to new contact lens wearers. Assisted optometrists with patient care. Worked at a Pearle Vision Express franchise located inside the Burlington Mall.