Experience

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  Santa Monica Studio

  • QA Analyst

    • Dec 2021 - Apr 2023

• 

  USAePay

  • Glendale, California, United States

  • Call Center Support Representative

    • Apr 2018 - Jun 2021
    • Glendale, California, United States

• 

  Goudy Honda

  • Alhambra, California, United States

  • Sales Associate

    • Jan 2018 - Apr 2018
    • Alhambra, California, United States

    Sales in the automotive industry

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  Vape Revolution

  • United States

  • Director of Sales and Customer Service

    • Jun 2014 - Jan 2018
    • United States

    -Handle the highest volume accounts, generating more than $3,000,000 in revenue in 2 years.-Manage sales team in service and account management, including sales and team building exercises.-Establish sales strategies and email marketing campaigns-Resolve issues regarding orders, cancellations, and dissatisfied clients.-File reports of Monthly Sales for each employee-Investigate and resolved customer inquiries and complaints in a professional and empathetic manner.-Maintain accurate records of past due customer account activity.-Cross-train and assist other customer service managers.-Promptly respond to inquiries and requests from prospective customers.Strong leader of customer support staff.Conduct exercises to maintain excellent service and relationships with customers and prospectsSchedule conference meetings with high volume accounts to ensure maximum profitability.

• 

  Viacom

  • 2600 Colorado Ave. Santa Monica, CA

  • Security Operation Central Officer

    • Jan 2011 - Jun 2012
    • 2600 Colorado Ave. Santa Monica, CA

    -Analyzed and investigated all incidents alongside functional management security supervisors.-Filed incident reports of trespassers, vandalism, or suspicious activity to upper management. -Supervised a team of 4 security personnel during any given shift.-Secured all doors in the office and main building after hours.-Maintained a line of constant communication between team members via two way radio.-Corresponded to emails with separate branches across the country.-Scheduled third party vendors via Microsoft Office Outlook for access to building

• 

  Zion Driving and Traffic School

  • 3400 ½ N. Broadway Ave. Los Angeles CA

  • Assistant Manager

    • Sep 2006 - Jan 2011
    • 3400 ½ N. Broadway Ave. Los Angeles CA

    -Consulted customers of the advantages of Drivers Education and Driving lessons.-Lead sales during peak seasons for the company. -Scheduled students with the prepare Instructors.-Handled invoices for customers via Quickbooks.-Filed and organized records of students.-Conducted a lesson plan for Traffic Violator School. -Provided excellent customer service with follow up to maintain communication with customers.