Experience

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  Cititech Solutions Global

  • Senior Global Project Manager

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  Cititech Solutions Global

  • Baltimore, Maryland Area

  • Senior Global Project Manager

    • Mar 2011 - Present
    • Baltimore, Maryland Area

    Implemented, Managed, and Maintained client/server topology in a corporation local area network infrastructure part of wide area network hierarchy design.Monitoring the performance of the network’s software and hardware through network management tools.Directing the management of a Windows 2003 Server Domain with a firewall, MS Exchange, VPN, file and print servers.Assisted in Firewall Management and Project Management of Migration projects, as well as areas of software-including MS Office Suite, Anti-Virus Software, Spam Filtering, OS upgrades, Back up software, Wsus web page updates, procurement recommendations and automated inventory control.Reduced the number of repeated calls from 85% to 41% in less than four months, and reached corporate SLA-benchmark.Provided technical support to in-house and remote end users including desktops, file servers, domain user profiles, permissions, public folders and Active Directory and Schema management.Supervised junior desktop staff and assigned tickets, escalated tickets to different levels based on severity.Kept inventory database for all old and new equipments and replacement pc when neededUse remote access technology to resolve server and desktop related issues at client’s location. Installed, configured, and support either a VPN solution or Citrix server solution at client’s sites Troubleshooting DNS records, MMX records or Domain name. Updated clients existing information as needed

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  RCM Technologies

  • System/Network Contractor

    • May 2006 - Jul 2006

    Upgraded 500 Aon Employees Dell desktop and laptops for the company end usersMigrated end-users data from the older model desktops and laptops to newer models and operating systems from Windows 2000 to Windows XP.Modify and Assisted DNS,FTP,SSH,HTML,XML,SNMP and Web CertificatesTroubleshooting of Dell server, Blackberries, Palm Pilots, Lotus Notes, Access Databases, Excel, Active Directory (Window 2000/2003 Server).Troubleshooting installed and implemented Citrix for management of network systems.Day-to-day desktop/laptop and printing technical duties at Aon’s 4 offices.Troubleshooting, diagnosed problems involving hardware and software including upgrades and configuration changes, network printing, directory structure rights, security and the server software.

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  John Eager Howard Recreation Center

  • Technical Support

    • May 2000 - Aug 2000

    Assisted subordinates and supervisors in identifying and resolved problems.Maintains higher standard of excellence in a network environment.Implemented networking software to monitor and backup data relating to the summer school program.General technical support and technical troubleshooting