Experience

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  Origami Risk

  • United States
  • Software Development
  • 700 & Above Employee

  • Director of Professional Services

    • Nov 2022 - Present

  • Service Delivery Manager

    • Nov 2019 - Present

  • Senior Client Executive

    • Nov 2018 - Oct 2019

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  Marsh ClearSight

  • United States
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Lead Solutions Architect

    • 2009 - Present

    • Lead cross-functional project teams with members from service, delivery and product to migrate clients from the old (Professional Edition) to new (Enterprise) software platform. • Document business processes, translating them into system requirements by asking probing questions related to business functions and discussing pain points and/or areas for improvement. • Reconfigure custom processes/programs to use standard solutions by coordinating with multiple build resources and client contacts to design and develop the end product.• Mentor junior Delivery Leads and off shore build resources, coaching them in all aspects of migrations and/or the implementation of specific functionality.• Recognized as a subject matter expert (SME) in several components of the firm’s Enterprise solution.

  • Delivery Manager

    • 2014 - Oct 2019

    • Promoted to take on the additional responsibility of managing the Migration Delivery Team. • Consult with team members to understand and balance workloads.• Coordinate with the Project Management Office (PMO) and Resource Management Office (RMO) to ensure that team members are assigned to projects that play to their key technical strengths and availability.• Mentor colleagues on technical and soft skills to improve their effectiveness and ensure project success. • Responsible for leading the team to meet departmental objectives of delivering projects on time and within scope.

• 

  Marsh ClearSight

  • United States
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Senior Solution Architect

    • 2006 - 2009

    • Led a team of four through a highly complex implementation of a small TPA. • Developed a thorough understanding of client's business needs and translated those into technical requirements that developers used to design custom solutions.

  • System Analyst

    • 2006 - 2009

    • Reviewed and recommended the first financial accounting software to help with new revenue recognition requirements. • Developed financial reports and utilization figures to enable senior management to analyze the firm’s financial success.

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  Marsh ClearSight

  • Greater Detroit Area

  • Client Service Regional Manager

    • 1999 - 2004
    • Greater Detroit Area

    • Responsible for leading Client Service Consultants in Detroit and Cleveland as well as managing the annual revenue and expenses based on goals set by senior management each year. • Focused on colleague mentoring, client relationships and satisfaction, and generating expanded revenue.• Worked w...