Experience

• 

  Alpha Delta Pi Sorority

  • Atlanta Metropolitan Area

  • Technology Coordinator

    • May 2020 - Sep 2023
    • Atlanta Metropolitan Area

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  OS National, LLC

  • Duluth, Georgia

  • Tier II End User Support Specialist

    • Mar 2019 - May 2020
    • Duluth, Georgia

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  Georgia Department of Public Safety

  • 959 East Confederate Ave SE

  • Help Desk Analyst 2

    • Jul 2015 - Nov 2018
    • 959 East Confederate Ave SE

    Responsible for building and maintaining images in a 1500+user Microsoft AD environment, consisting mainly of Windows 7 and Windows 10 computers. Experience troubleshooting mobile phone issues, mainly android with some Iphone. Providing application and hardware support to same environment. Lead technician for Trooper school deployments from the 99th through 105 trooper schools in which I provided troubleshooting and instructional support for cadets learning to use their new computers. I also lead a project to refresh Computers for secrertaries at all of the state patrol facilities and weigh stationns. Heavily involved in the hardware refreshes at all of our main communications posts. Responsible for handling the processing of video evidence recovery in a watchguard video environment. Managing users and accounts in active directory, and SCCM. Skilled at answering troubleshooting calls and using remote tools such as LogMeIn, SCCM, and teamviewer to remotely address users issues with as little disruption as possible.

• 

  Harland Clarke

  • United States
  • Financial Services
  • 700 & Above Employee

  • Enterprise Desktop Support Specialist

    • Jun 2007 - Jul 2015

    Technology Highlightso MS operating systems from Win98 through Win7o Server operating systems from MS Server 2000 through 2008o Dell, Compaq, and Lenovo desktop/laptop hardwareo Assembly of Blade Center hardwareo Altiris deployment/imaging solutions 6.9 and 7.1 versionso Symantec Corporate Antivirus o Symantec Ghosto Rightfax paperless fax systemso Sophos Safeguard encryption systemso MS Active Directoryo Nexpose SecurityApplication Support Experience installing, configuring, and managing Lotus Notes at the client level through version 8.5.3 Installing and managing MS Office products ranging from Office 97 to Office 2013 Administering Rightfax systems version 9.3/9.4 Support of video conferencing systems Responsible for installation and support of client and server software  Implementing the Kewill a backend shipping system Operating Systems  Expert in installing, configuring, and troubleshooting MS operating systems ranging from Windows 98 through Windows 7/8 Experience supporting iOS End User Tech Support  Provide 24x7 support for clients and servers in an enterprise environment at multiple locations Support of a corporate campus with over 300 users, and a sales force of domestic and international users Install and configure Sophos encryption softwareDeployment & Migration Tools  Utilize Altiris deployment solution to perform a variety of tasks, including patch management, imaging and software deployment Create and maintain corporate desktop and plant images Consolidation of legacy domains due to mergersHardware Manage the inventory, warrantee and replacement schedule for desktop, laptops and tablets Lead the deployment and configuration of DHL/UPS shipping stations at an enterprise level including vendor management Desktop and facility setup and deployment Worked on the infrastructure setup for the migration of Atlanta HBS manufacturing location to Jeffersonville Indiana

  • Digital Printer/Offset Press Operator

    • Oct 1996 - Jun 2007

    Responsibilities included: Utilized printing equipment to print checks and forms Operated Imaggia digital printers, Heath offset presses, and Heath continuous presses. Experienced shipping orders, making plates, and collating work

• 

  U.S. Army

  • Ft. Campbell KY

  • Fire Direction Specialist

    • Sep 1993 - Jun 1996
    • Ft. Campbell KY

    Responsibilities included: Operated systems for field targeting Setup and managed remote communication networks Setup and maintained computer and radio equipment Conducted training of junior level specialists upon joining the unit