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Bobbie Ward is a seasoned professional with 20+ years of experience in process improvement, business analysis, and leadership. She has a strong background in project management, change management, and employee benefits. Ward holds various certifications, including Six Sigma Green Belt and Leading from the Inside Out. With experience in multiple industries, including healthcare and technology, Ward has developed a unique ability to analyze and improve processes, leading to increased productivity and revenue growth.

Credentials

  • Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
    LinkedIn
    Jul, 2018
    - Apr, 2026
  • The Five Behaviors of a Cohesive Team (eNash Associates)
    -
    Aug, 2016
    - Apr, 2026
  • Six Sigma Green Belt
    Management and Strategy Institute
    Mar, 2015
    - Apr, 2026
  • Leading from the Inside Out (eNash Associates)
    LBMC Employment Partners
    Sep, 2014
    - Apr, 2026
  • Six Sigma Yellow Belt
    Six Sigma International
    Sep, 2006
    - Apr, 2026

Experience

    • Office & Operations Manager / Support & Implementation Consultant
      • Jan 2009 - Present
      • Brentwood, TN

      Customer service, problem resolution, and healthcare provider liaison. System administrator for payroll system (iSystems Evolution), benefits enrollment, insurance account resolution, and tax analysis, preparation, and submission to meet local, state, and federal guidelines.

    • Problem Manager
      • Oct 2002 - Oct 2008

      Coordinate services between technology groups and client support, business affiliation.

    • Problem Manager / Business Analyst
      • 2002 - 2008

      Analyze, define, establish, and implement logistical processes and core business systems supporting improved productivity, increased revenues, and long-term corporate growth for a major marketing corporation. Support thorough analysis and planning of marketing systems and functional processes, working extensively with all levels of organization(s) to define and restructure processes supporting new business initiatives and streamline existing and proposed operations, specifically in the areas of Print fulfillment, Change Management, Process Development/Improvement, web screen development and Problem Management.

    • Business Analyst
      • Apr 1984 - 2002

      Integration of international markets into one system for order, inventory and data management. Responsible for areas of - tax, order management, reporting, and client setup.

    • Trainer
      • 1981 - 1984

      Responsible for the development and delivery of training for the manufacturing workforce, specifically in the areas of quality circles, organizational development, and blueprint interpretation.

Education

  • 1999 - 2001
    Cumberland University
    BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, A
  • 1976 - 1979
    Middle Tennessee State University
    Communications, Communications
  • 1974 - 1976
    Motlow State Community College
    Associate's Degree, Business Administration and Management, General

Suggested Services

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Industry Focus. “Business Services”

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