Bio
Credentials
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Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
LinkedInJul, 2018- Apr, 2026 -
The Five Behaviors of a Cohesive Team (eNash Associates)
-Aug, 2016- Apr, 2026 -
Six Sigma Green Belt
Management and Strategy InstituteMar, 2015- Apr, 2026 -
Leading from the Inside Out (eNash Associates)
LBMC Employment PartnersSep, 2014- Apr, 2026 -
Six Sigma Yellow Belt
Six Sigma InternationalSep, 2006- Apr, 2026
Experience
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LBMC Employment Partners
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Brentwood, TN
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Office & Operations Manager / Support & Implementation Consultant
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Jan 2009 - Present
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Brentwood, TN
Customer service, problem resolution, and healthcare provider liaison. System administrator for payroll system (iSystems Evolution), benefits enrollment, insurance account resolution, and tax analysis, preparation, and submission to meet local, state, and federal guidelines.
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Problem Manager
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Oct 2002 - Oct 2008
Coordinate services between technology groups and client support, business affiliation.
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Problem Manager / Business Analyst
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2002 - 2008
Analyze, define, establish, and implement logistical processes and core business systems supporting improved productivity, increased revenues, and long-term corporate growth for a major marketing corporation. Support thorough analysis and planning of marketing systems and functional processes, working extensively with all levels of organization(s) to define and restructure processes supporting new business initiatives and streamline existing and proposed operations, specifically in the areas of Print fulfillment, Change Management, Process Development/Improvement, web screen development and Problem Management.
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Business Analyst
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Apr 1984 - 2002
Integration of international markets into one system for order, inventory and data management. Responsible for areas of - tax, order management, reporting, and client setup.
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Trainer
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1981 - 1984
Responsible for the development and delivery of training for the manufacturing workforce, specifically in the areas of quality circles, organizational development, and blueprint interpretation.
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Education
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1999 - 2001Cumberland University
BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, A -
1976 - 1979Middle Tennessee State University
Communications, Communications -
1974 - 1976Motlow State Community College
Associate's Degree, Business Administration and Management, General
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