Experience

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  Guaranteed Rate Affinity

  • United States
  • Financial Services
  • 700 & Above Employee

  • Mortgage Closing Coordinator

    • Mar 2020 - Jul 2022

    • Stayed on top of up to 120 loans at any given time by employing fabulous multi-tasking skills, creating a functional tracking spreadsheet, and organizing email inbox to ensure vital information was easily located.• Ensured loans closed on time and with the correct documentation by communicating effectively with title and insurance companies, the closing team, and the originating team to assemble and deliver accurate, compliant, and complete closing packages within the required timeframe.

  • Mortgage Loan Coordinator

    • Jun 2018 - Mar 2020

    • Worked with borrowers to obtain complete and accurate documentation necessary to obtain underwriting approval for closing by providing excellent customer service through non-industry explanations for document and loan requirements, reassurance to nervous borrowers, and maintaining regular communication.• Met tight turnaround times from underwriting to closing by staying organized and prioritizing work appropriately.

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  Wells Fargo Home Mortgage

  • Consumer Loan Underwriter

    • May 2013 - Jun 2018

    • Guided correspondent lenders through the underwriting process by answering questions about underwriting conditions via email and phone calls, reviewing submitted documentation for conformity to requirements, and requesting corrections when appropriate.• Maintained non-conforming mailbox by applying expertise to answer underwriting questions, resolving problems with documentation received for underwriting conditions, and escalating complex issues to team leads or management.

  • Quality Assurance Analyst

    • May 2010 - May 2013

    • Assisted with training more than 300 new Loan Document Specialists by auditing trainees’ progress and providing coaching, constructive feedback, and positive reinforcement.• Served as subject matter expert for the Quality Assurance team for construction of a new graphical user interface for the Correspondent Lending Division, providing valuable feedback that prevented program logic errors and ensured the team’s needs were met.• Audited Loan Documentation Specialists for quality by applying expertise in various loan types; specialized reviews such as trusts; and federal, state, investor, and internal regulations and guidelines.

  • Loan Documentation Specialist

    • Jul 2006 - May 2010

    • Ensured the appropriate purchase of thousands of loans by providing highly detailed review of loan documents against ever changing federal, state, investor, and internal regulations and guidelines.

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  Pro Staff

  • Minneapolis, Minnesota, United States

  • Mortgage Loan Analyst at Wells Fargo Home Mortgage

    • Oct 2005 - Jul 2006
    • Minneapolis, Minnesota, United States

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  Gallipot, Inc.

  • Eagan, MN

  • Special Projects

    • Jul 2004 - Aug 2005
    • Eagan, MN

    • Managed design/layout of product catalog, brochures, various documents in QuarkXPress.• Touched up product photos in Photoshop.• Managed training seminar registration.• Various projects as they arose.

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  Boy Scouts of America

  • Greater Minneapolis-St. Paul Area

  • Administrative Assistant, Learning for Life/Exploring

    • Oct 2001 - Sep 2003
    • Greater Minneapolis-St. Paul Area

    • Maintained database of participants in Exploring and Learning for Life program activities using Microsoft Access.• Maintained and updated the Exploring website using web software and direct HTML coding.• Created flyers and mailings for Exploring and Learning for Life events.