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Bob Mills
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- Customer Retention
- Customer Satisfaction
- Automobile
- Automotive
- Automotive Aftermarket
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Bio
Credentials
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Lexus Certified Customer Service Training
Corporate Lexus -
Master Tech
Vale National
Experience
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Founder / President
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Aug 1996 - Present
Brand developmentCorporate partnershipsBusiness DevelopmentNegotiations TrainingDeveloped and integrated procedures and policies for our repair teams locally and nationally 18 years of hands on experience involving all aspects of hail catastrophe operations VALE institute master certification, the only 3rd party certification in the PDR industry. Continued educational training courses for insurance personnel and repair facility staff
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Head of Department
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1993 - 1996
Certified Lexus Corporate customer service trainingDeveloped model and implemented plan for reconditioning center department.Management duties included:ProductionTraining of techniciansCustomer relationsSchedulingDept cost containment and analysis Developed model and implemented plan for new accessory departmentManagement duties included:Ordering and inventory ControlProductionCustomer relationsSchedulingDept cost containment and analysis
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Suggested Services
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Industry Focus. “Automotive”
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